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On Friday, several Facebook users logged out of the platform’s iOS app and were unable to log in again with two-factor authentication. Facebook said via tweet that it was investigating the reports, and has since returned with an update explaining that the issue has been fixed. However, some users say they still have problems.
The issue occurred on January 22, the day users reported logging out of the Facebook app on iOS. According to a Facebook update, the problem was caused by a configuration change that was fixed in the early hours of January 23. No additional details on the issue were provided.
However, some users say they are still having trouble logging into their accounts and others report that their Facebook accounts have been permanently banned at the same time that many users logged out of their accounts. Reports of being unable to log in kept popping up on the Reddit / r / Facebook community at 11pm ET on January 23.
It’s unclear how many people have recently deactivated their accounts, and apparently in relation to the logout error, but there are quite a few complaints on Reddit and Twitter. Facebook has not commented on these reports at this time and it is unclear if these users will be able to recover their accounts.
Users affected by this issue say they cannot appeal the ban on the account, claiming that they did nothing to violate the platform’s rules. The only common link between these reports appears to be that many banned users weren’t terribly active on Facebook, although some others say they were daily users until their accounts were deactivated.
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