Cyberpunk 2077: How to request a refund before the December 21 deadline

After more than eight years of development, CD Projekt Red’s ambitious futuristic sci-fi RPG Cyberpunk 2077 is here. And it has problems. The game launched with many uncorrected bugs, leading to dramatic performance issues on Sony’s old PlayStation 4 and Microsoft’s Xbox One, both from 2013. Additionally, the game has even had issues on new and expensive devices, including those of Microsoft. Xbox Series X and Sony Playstation 5, One of each one retail for up to $ 500.

But if you’ve already spent $ 60 or more for the game only to be disappointed, CD Projekt Red has made the unusual decision to accept refunds.

CD Projekt Red encouraged anyone looking for a refund to go to Microsoft and Sony if they purchased the game digitally. Other retailers also have refund policies that you can use. Below is a list of retailers and links to their rebate forms and pages, as well as the phone numbers you can call.

If you have problems, CD Projekt Red says to contact them at [email protected] until December 21. Keep in mind that it’s before Christmas for all the Santas out there.

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Microsoft Xbox digital store

If you purchased Cyberpunk 2077 digitally on Xbox Series X, Xbox Series S or Xbox One, you can request a refund through the company’s website. Microsoft said these refunds will be available “until new notice. “Typically, Microsoft allows refunds within 14 days.

Sony PlayStation digital store

If you purchased Cyberpunk 2077 digitally on PlayStation 5 or PlayStation 4 Pro ($ 430 from Amazon), you can request a refund through the company’s website. Sony has also withdrawn the game from sale “until new notice. “

Valve steam

If you purchased the game on the Steam PC market, you can request a refund through the company’s website. Steam’s refund policy allows you to return a game within 14 days of purchase, and only if you’ve played the game for two hours or less. Valve will likely give Cyberpunk owners a bit more freedom, but your mileage may vary.

Amazon

Amazon will accept returns for Cyberpunk 2077 open until December 21. You can do this through your account’s order history or by contacting Amazon directly. After December 21, Amazon will revert to its standard return rules, offering up to 30 days to return a video game, although it may charge up to a 100% restocking fee.

Best Buy

The retailer, which does not normally allow returns on any open games, is allowing refunds on some open copies of Cyberpunk 2077 until December 21. It only allows returns for versions of the game that run on PS4 and Xbox One.

These are the in-game SKUs that can be returned:

• 6255151: Cyberpunk 2077 PS4
• 6255136: Cyberpunk 2077 Xbox One
• 6352276: Cyberpunk 2077 Collector’s Edition PS4
• 6352440: Cyberpunk 2077 Collector’s Edition Xbox One
• 6414180: Cyberpunk 2077 Xbox One Digital

If you have a Steelbook version of the game, you must return it as well.

You can take the game to your local Best Buy store or you can return it by mail. You can also call Best Buy at (888) 237-8289 or contact the store on the web.

If you’d like to return a different version of Cyberpunk 2077, CD Projekt Red says to contact them at [email protected] by December 21.

Walmart

Walmart generally does not allow the return of any open video game unless it is for a direct exchange of the same game if the disc is damaged or some other problem. You can contact Walmart by clicking the blue “Contact Us” button near the bottom of the page. You can also call Walmart at 1-800-925-6278. If Walmart doesn’t accept your return, CD Projekt Red says to contact them at [email protected] by December 21.

GameStop

GameStop generally does not allow the return of any open video game unless it is for a direct exchange of the same game if the disc is damaged, within 30 days. GameStop has reportedly told employees not to accept returns for open games. If you find that, CD Projekt Red says to contact them at [email protected] until December 21.

GOG (formerly Good Old Games)

GOG may be the easiest to handle as it is owned by CD Projekt Red. The company has a special request form set up for Cyberpunk 2077 on its site and says it responds to requests within 24 hours.