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After furious backlash from customers, Sony is removing “Cyberpunk 2077” from its online store and offering refunds to those who bought the long-awaited video game.
Sony announced Thursday night that it is offering to fully refund people who purchased the game through its PlayStation store. The company is also removing the title from its virtual shelves under further notice, according to a statement posted on the PlayStation website.
Other major game vendors also acted to make it easier for customers to get their money back. Microsoft said would expand its refund policy to include “anyone who has purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice.”
Best Buy also offered to accept returns on certain open copies of Cyberpunk 2077, with the retailer saying in a forum post on Friday that it would accept returns through December 21.
The game’s Polish developer CD Projekt, based in Warsaw, said on Friday that Sony’s decision to suspend sales came after talks with the company.
“You can still buy physical versions of the game in physical stores and online,” the company tweeted. All purchased physical and digital copies of the game will continue to receive support and updates as we continue to enhance your experience. ”
A round of game updates will arrive within the next week, with larger patches in the next month or two, CD Projekt said, hoping to dissuade customers from seeking a refund.
“On consoles, of course, the big updates will arrive in January and February. So again, we humbly ask you to wait and you can have an even better experience,” said CD Projekt CEO. Adam Michal Kicinski told Wall analysts in a special call organized to address the issue.
Bugs on next-generation platforms
PlayStation’s decision to stop selling Cyberpunk 2077 comes just a week after the title’s release and angry user comments about the game’s reluctant performance on some platforms.
Players playing Cyberpunk 2077 on older hardware, particularly Xbox One and 2013 PlayStation 4, complained that the game would often freeze, character faces were blurry, and other features took too long to load, causing it to made it almost impossible to reproduce.
KACPER PEMPEL / REUTERS
CD Projekt apologized Monday for not showing the game running on base models of next-gen consoles as part of its pre-launch marketing push. “We should have paid more attention to make it work better on PlayStation 4 and Xbox One,” the company said. said.
Gamers have reported fewer difficulties on platforms, including the latest generation of consoles: PlayStation 5 and Xbox Series X, which launched in November but that are still scarce due to strong consumer demand.
“The game launched with enough bugs for Bethesda to blush,” stated a critic on Twitter. “Can you promise that you won’t do that again now?”
Cyberpunk 2077, whose release was delayed several times, is a cast of first-person action adventures set in a dystopian megalopolis infested with crime, with actor Keanu Reeves voicing the game’s character. It sells for $ 59.99. CD Projekt said earlier this month that it had received 8 million pre-orders for the game.
The game’s developers have come under enormous pressure to finish it this year, leading to death threats, senior game designer Andrzej Zawadzki said. tweeted in October.
Shares of CD Projekt fell as much as 20% on Friday, and the company lost nearly $ 7 billion in market value last week. The developer is known for creating the role-playing game The Witcher 3, recognized by some players as one of the best game series ever.
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