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Last night, Apple launched a new repair program for a small percentage of iPhone 11 devices affected by touchscreen issues. For affected devices, Apple or an Apple Authorized Service Provider will provide the service free of charge. Here’s how to check if your device is eligible.
IPhone 11 repair program
Apple says the issue only applies to the iPhone 11, not the iPhone 11 Pro or iPhone 11 Pro Max. The affected devices were manufactured between November 2019 and May 2020. Only a “small percentage” of displays experience the problem.
Apple has determined that a small percentage of iPhone 11 screens may become unresponsive to touch due to a problem with the display module. The affected devices were manufactured between November 2019 and May 2020.
To check if your iPhone 11 is eligible for this program, you will first need to locate the serial number of your device. There are several ways to locate it:
- Open the Settings application on iPhone 11, choose general, then choose About
- Check the original iPhone 11 packaging, receipt or invoice
- Connect iPhone 11 to your computer and check through Finder / Music
Once you have your iPhone 11 serial number, you can head over to Apple’s support website and enter it to find out if your device is eligible. If your iPhone 11 is eligible and you experience the touch screen issue, Apple or an Apple Authorized Service Provider will provide the service free of charge.
The service will include the replacement of the display module of your iPhone 11. Apple says the program covers affected iPhone 11 devices for 2 years after the first retail sale of the iPhone 11 in question. Also note:
If your iPhone 11 has any damage that affects the ability to complete the repair, such as a broken screen, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the additional repair.
Have you had an issue where the screen on your iPhone 11 stops responding to touch? Is your device eligible for this new repair program? Let us know in the comments!
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