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A few days ago, the General Directorate of the State Council issued the “Implementation Plan on the Practical Solution of the Difficulties of the Elderly in the Use of Smart Technology”, which required focusing on high-frequency issues that involve daily life of older people, accelerate the resolution of the problem of the “digital divide” faced by older people and sensitize older people. Adapt well and integrate into smart society.
Recently, the phenomenon that the elderly are “trapped by intelligence” has frequently attracted attention. The video of a 94-year-old man who is taken to a bank branch to have his face recognized, circulated on the Internet, and the old man’s shame and helplessness is sad. No online payment, no payment, no “health code” scanning, difficulty moving around, no online registration and difficulty seeking medical treatment … For many older people, smart technology and digital services are like a barrier invisible preventing them from convenience and speed. Outside the door.
Some people say that the attitude towards the elderly is a touchstone for measuring the level of civilization in a society. By pressing the “fast forward button”, our society must also care about the elderly who are slow and temporarily unable to keep up, so that they too can share the dividends of development and social progress.
By the end of 2019, the Chinese population of people aged 60 and over reached 254 million, representing 18.1% of the total population. To help older people cross the “digital divide”, it is necessary to abandon the “one size fits all” thinking and practice, provide more service options, adhere to the parallel of traditional service methods and smart service innovation, and manage online and offline channels. There is also a “no health code” green channel, which leaves windows and doors for the elderly. In the long term, the lifestyle and behavioral characteristics of the elderly should be respected, and smart products and service applications that are convenient for the elderly should be introduced, so that smart technology is more humane and suitable for aging, and become the right assistant for the elderly to enjoy their old age.
Adhering to the heart of care and love, bridging the “digital divide” and letting the light of the internet and the red sunset shine together is certainly a heartwarming landscape.
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