Xiamen: unauthorized release of express cabinets without the consent of the recipient, express companies fined up to 5,000 yuan_delivery

Original title: Xiamen: Unauthorized release of express cabinets without the consent of the recipient, express companies fined up to 5,000 yuan

CCTV, Xiamen, September 3 (Reporter Chen Geng) According to the “News Peak” report from China Voice of China Central Radio and Television, in recent years, smart delivery facilities such as express cabinets have become more popular , which reduces the delivery pressure of express companies. While it facilitates flexible and secure pickup from recipients, it also raises questions about “voting without notice,” the inconvenience of pickup, and overdue charges. The Postal Regulations of the Xiamen Special Economic Zone (hereinafter referred to as the “Regulations”) were recently voted on and approved at the 37th meeting of the Standing Committee of the 15th Xiamen People’s Congress. The relevant provisions stipulate that the express delivery company uses the smart delivery facility to deliver the express, and the company and the relevant responsible persons will be penalized if it does not obtain the consent of the recipient and does not make the corrections within the time limit.

The “Regulations” will enter into force on October 1 of this year. Article 16 of the same stipulates that if express delivery companies use smart delivery facilities to provide express delivery services, they must obtain the consent of the recipient and inform the recipient of the smart delivery in an appropriate manner. Facility name, address, storage period, recovery method, complaint channel, and other relevant information; If the recipient does not agree to use the smart delivery facility to deliver the express, the express company will provide the delivery service according to the name and address agreed in the express service contract. Except where the sender specifies a smart delivery facility as the delivery address when delivering the item. Express items, fresh produce and valuables whose outer packaging is obviously damaged and whose weight is obviously inconsistent with the delivery details will not be delivered via smart delivery facilities, unless otherwise agreed with the sender.

For this clause to be “jagged” and enforceable, Article 46 of the “Regulation” further stipulates that express courier companies use intelligent delivery means to deliver express mail. If the recipient’s consent is not obtained, the municipal postal administrative department will order the corrections. ; Failure to make corrections within the time limit will be fined not less than 1,000 yuan but not more than 5,000 yuan, and the persons in charge and other directly responsible persons will be fined not less than 500 yuan but not more than 2,000 yuan.

Ma Xiujuan, director of the Presentation and Examination Division of the Legislative Affairs Commission of the Xiamen Municipal People’s Congress, said that the legislation comprehensively considers factors such as linkage with the higher law and conformity with actual needs. Ma Xiujuan said: “In the current situation of such a large number of express shipments, it may be impossible to deliver all express shipments directly to the courier from the actual situation. So, we will request express delivery first. With the consent of the recipient, with the consent of the recipient, express delivery can be placed in the intelligent express facility. It must be able to protect the rights and interests of ordinary people, and also allow the implementation and operability of legislative provisions. “

The “Regulations” also stipulate that companies operating smart delivery facilities must establish a free storage period of no less than 18 hours for (express) mail. Ma Xiujuan said that this is also clear after soliciting opinions from multiple parties and is relatively reasonable. “For example, as a recipient, if you leave at 7 am plus 18 hours, you can arrive at 1 pm at the latest. Normally, you have returned home and have time to pick up the express. The express company also talked about the said.

Song Chunshu, chairman of the Xiamen Express Industry Association, believes that standard and reasonable use of smart delivery facilities requires mutual understanding and meeting between customers and companies to find the best balance. Song Chunshu said: “For express companies, it is not that everything is stored in express cabinets. We cannot store fresh produce and important documents in express cabinets. Now, most of express cabinets are products bought online, which is of low value. Some of the things are zero postage, one or two yuan postage, I can’t ask for too much service, door to door, and now the work pace is so fast, a lot of people have no one at home. I just want to say that everyone understands each other so that society is more harmonious “.

Zhen Yichuan, deputy director of Xiamen Postal Administration, said that currently, more than 10% of Xiamen express mail is placed in smart delivery facilities. The next step will be to increase advocacy for laws and regulations to promote smart delivery facilities to serve consumers in a more standardized and convenient way. Zhen Yichuan said: “We have a buffer clause. Everyone has noted that rectification will be ordered first, and those who did not rectify it will be punished. Including companies that operate smart express boxes, including express courier companies and postal companies that they use them, you can make inquiries and text messages. ” Inquiries, WeChat Inquiries and Other Ways to Obtain User Consent. This is not to say that it is very difficult to do. It is just an adjustment of the work rate. We also do special advertising for these companies. Both operating companies and users must cooperate. You can better enforce the law. “Return to Sohu to see more