Three provinces and a city in the Yangtze River Delta, the joint supervision of market holiday consumer rights protection is generally stable

Original title: Three provinces and a city in the Yangtze River Delta, the consumer rights protection of joint supervision of the market holiday is generally stable

Three provinces and one city in the Yangtze River Delta during the National Day Mid-Autumn Festival in 2020marketA schematic diagram of the total number of complaints, reports, and regulatory inquiries – Zhejiang ProvinceMarket monitoringPhoto courtesy

Since January 2019, the Yangtze River Delta regionMarket systemIntegrated construction cooperationmemorandumSince signing, the market supervision departments of the three provinces and one city have achieved fruitful results in cooperation in multiple fields. On the 10th, the reporter learned from the Zhejiang Provincial Market Supervision Office that during the National Day and Mid-Autumn Festival in 2020, the market supervision departments of the three provinces and a city in the river delta Yangtze rely on hotline 12315 and related platforms to strengthen coordination and link for supervision and protection of rights.publicAppeal to the channels to create a good vacation togetherMarket environment, Protection of consumer rights during holidays was generally stable.

　　Strengthening supervision and coordination of consumer rights protection during holidays is generally stable

According to statistics, during the long holiday period, the total number of 12,315 complaints and reports received in the three provinces and one city in the Yangtze River Delta was 32,182 and 28,915 were answered and consulted. Among them, Shanghai received 11,959 complaints and reports and 5,235 responses and inquiries; Jiangsu Province received 4,097 complaints and reports and 9,884 response inquiries; Zhejiang Province received 11,239 complaints and reports and 5401 response inquiries; Anhui province received 4,887 complaints and 8,395 reports and inquiries and responses.

In terms of consumption patterns, online consumer appeals accounted for 66% and offline consumer appeals accounted for 34%; in terms of the industries involved, they mainly involve general food, clothing, shoes and hats, catering, accommodation, household items,The InternetService, etc .; from the perspective of reporting problems, it mainly involves operatorsAfter sales service、contractcomply,productquality,advertisingAdvertising,priceTopics like rates.

“With the integrated development of the Yangtze River DeltastrategyWith further advancement, the market consumption level in the Yangtze River Delta region has been continuously improved, the consumption potential has been continuously released, and the demand for consumer rights protection has become more and more urgent. “The relevant person in charge of the Zhejiang Provincial Market Supervision Office said.

It is understood that the “Satisfactory consumption of the Yangtze River Delta” has been launched since 2019jobsSince then, the market supervision departments of the three provinces and one city of the Yangtze River Delta have jointly discussed, formulated and signed the “Yangtze River Delta Region to jointly carry out the action plan” Satisfactory consumption of the Delta of the Yangtze River “, clarifying 11 key tasks and 7 quantitative indicators.

At the same time, the Consumer Insurance Branch of the Zhejiang Provincial Market Supervision Office and the 12315 labor agencies of the two provinces and one city jointly formulated “Evidence Measures for Joint Promotion of Complaint Information Exchange and 12315 reports during the holidays in the Yangtze River Delta region “to deepen the coordinated connection and shared application of consumer demand information in the Yangtze River Delta, To realize the” unified gauge, period of unified time and unified identification “for the summary and disclosure of information.

The competent person in charge of the Zhejiang Provincial Market Supervision Office reported that since this year, the market supervision departments of the three provinces and one city have strengthened coordination, accurate connection and mutual empowerment. Joint prevention and control of the epidemic have achieved remarkable results, and market surveillance and consumer rights protection have remained stable and orderly.

　　Satisfied consumption in the Yangtze River Delta, the return and exchange of goods in different stores has been launched

“I bought a piece of clothing for the elderly from your store during National Day. After I went home and tried it on, I found out that the size and color were not appropriate, but I was already in Hangzhou. What should I do?” Ms. Huang, who had just returned to Hangzhou, Zhejiang from Jiangsu, gave it to Suzhou. They called the store.

I thought the return and exchange process would be cumbersome, but Ms. Huang was surprised that because the store promised return and exchange service at different locations in the Yangtze River Delta, Ms. Huang was able to “return and exchange goods “close.

Ms. Huang said she knew this policy was in effect before, but it was a bit unexpected that the return was successful, after all, she crossed a province.RepurchaseThe place you bought can only be returned, and there are more reasons to say so. “

Before May, the Action Promotion Conference “Satisfied Consumers in the Yangtze River Delta” and the return and exchange activities were launched off-site and in different stores.companyBecome the first batch of units promised for return and exchange in different places and stores According to the regulations, consumers buy in the stores promised by the participating companies.Product, In accordance with the company’s public statement on the scope and rules of return and exchange, theBrandEnjoy the return and exchange service at the promised store.

With the joint collaboration, “satisfaction and peace of mind” is becoming the “keyword” for consumption in the Yangtze River Delta.

In the previous 2020 Yangtze River Delta Market Supervision BoardmeetingThe previous year, the market supervision departments of the three provinces and one city jointly published the results of the cooperation: last year, the three provinces and one city have cultivated a total of 42,000 consumers with assured consumption and 25,000 companies without reason to return promises; established the Yangtze River Delta regionproduct qualityInformation exchange mechanism; strengthen theProduct quality riskCollect analysis, share and share information, monitoring and results of sporadic controls, etc.

The relevant person in charge of the Zhejiang Provincial Market Supervision Office stated that the next step will be to closely focus on the two keywords of integration and high quality, further deepen the integration of the Yangtze River Delta market system, start a satisfactory consumption of the Yangtze River Delta brand and take the lead in forming a new development for the Yangtze River Delta. Model, build a model area for high-quality national development, and create a good market consumption environment.

(Source: China News Network)

(Editor in charge: DF537)