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Original title: The Ministry of Human Resources and Social Security has taken measures to solve the difficulties of the elderly in the use of smart technology!
The Ministry of Human Resources and Social Security recently issued the “Implementation Plan to further optimize human resources and public social security services and solve in a practical way the difficulties of the elderly in the use of smart technology”, to classify and improve service policies and service methods for high-frequency problems related to the elderly in the field of human resources and social security. 5. Five aspects, including the strengthening of traditional services, the optimization of intelligent services and the strengthening of advertising and training, have clarified 7 types of high-frequency services related to the elderly and 20 specific tasks.
Improve the level of service for high-frequency service issues involving seniors.
In the 7 types of high-frequency services for the elderly, including application for social security card, application for social security benefits, payment of subsidy, settlement of medical treatment for work-related injuries, consultation of information on rights of social security, social security benefit qualification certification, social security card and other public service scenarios, provide high-quality services. Convenience services. Including the optimization of the activation of social security functions of social security cards, bank account activation services and the provision of online replacement and delivery services for social security cards for older people living in different places. For seniors approaching retirement or benefit age, actively remind them of their benefits and claim rights, check in advance for multiple insurance experiences, and simultaneously package transfer of social security relationships, payment of benefits and termination of related benefits to reduce old age. People run errands. Promote the payment of labor subsidies, social security benefits and salaries of migrant workers through social security cards, strengthen services such as payment reminders, reconciliations and paper statements, and keep the bank book to receive pensions instead of “ one size”. Provide services such as work injury medical treatment, work injury rehabilitation treatment, and setup of work-related assistive devices for employees, and make direct settlements through social security cards. For the elderly who have received pensions, the proportion of exemption services for social security qualification certification will be increased, and various service methods will be provided, such as online facial recognition self-service certification, offline close certification or on-site service. Support the settlement of medical purchases through social security cards (including electronic social security cards) to make it easier for the elderly to seek medical treatment and purchase medications, and to encourage qualified areas to explore areas where the elderly can use urban public transport with their social security cards and provide financial subsidies for the benefit of people and farmers through social security cards
Improve service policies and expand service methods
Develop a system of care and service for the elderly and other groups, provide specific service measures and accept requests for services such as authorized agents and family and friends in accordance with the law. Provide door-to-door services to seniors and others with limited mobility, especially those over 80, who should actively contact and provide door-to-door services first. Provide on-site and offline employment and entrepreneurship services such as policy consultation, job introduction, career guidance, and special recruitment activities for seniors and others with special difficulties.
Improve traditional services to ensure full coverage
Maintain traditional methods of service familiar to the elderly, extend and sink services in basic service platforms such as neighborhoods, towns and villages community administrative, and jointly build social security card joint service outlets or service agency outlets social security with banks, so that the elderly do not leave the communal administrative villages. Perform services such as the receipt of pensions, the certification of qualification of social security benefits and the consultation of social security information. Establish a green channel for business management for seniors to achieve priority, set up waiting areas, dedicated love seats, print special job guides suitable for seniors to read, post eye-catching guide signs, provide facilities for convenient services, such as reading glasses, and is equipped with emergency medical kits. Provide service guides in the office lobby and grassroots service platforms to actively research seniors and provide full on-demand counseling services.
Optimize smart services and create a service platform suitable for the elderly
For the elderly who do not use or cannot operate smartphones, their family members or staff will help the elderly to find out about social security benefits and perform qualification certification of social security benefits using electronic security cards social “family services” and “staff services”. Government websites of human and social resources departments at all levels, human resources and social applications, small programs, etc. carry out age-appropriate reforms. For common senior functions, the large print, phonetic version and minority writing version service modules are provided and displayed prominently on the home page to make it easier for seniors to get information and services. Unblock the way for older people to consult human resource matters and social and service policies, and take advantage of the 12333 customer service telephone manual to provide orientation services to older people on the operation of human resources and smart technologies related to social networks.
Reinforce publicity and training to create a good climate of respect and love for the elderly.
Adopt appropriate graphics, video and audio methods for the elderly to understand the information, provide face-to-face guidance service measures when necessary, strengthen the popularization of intelligent use of the service and anti-fraud awareness, and enable the elderly dare to use, use and understand Use smart technology. Explore to appropriately increase the training content of the intelligent technology application in the training of health professional skills, such as the elderly care workers, so that the elderly service personnel can provide assistance to the elderly in the operation of smart terminals in the process of care for the elderly.
The implementation plan also requires the human resources and social security departments of all regions to organize self-examinations from the job deployment level, comprehensively investigate the problems and case phenomena of the elderly in the region using smart technology and formulate the implementation plan for the region, for those who have canceled traditional services. The “single leg” problem must be corrected and traditional services must be restored or dedicated channels established. By the end of 2021, complete various tasks of optimization and rectification of human and social services, and establish a corresponding long-term mechanism before the end of 2022, and continue to improve the level of equalization, inclusion and convenience of public services of what human and social. (CCTV reporter Song Wan)
