State Council implements and optimizes government services: use as many number as possible for hotline of convenience and improve accountability mechanism for handling litigation and oversight | Daily Economic News



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12month14In May, Prime Minister Li Keqiang of the State Council chaired an executive meeting of the State Council to implement and optimize government service hotlines to improve the efficiency and level of services for businesses and individuals; It was decided to implement the unified registry of guarantees of rights and movable property throughout the country to help companies to guarantee financing; approved the “Regulation on the Management of the Registration of Business Names” (Revised Draft) “to facilitate and standardize the registration of business names.

The meeting emphasized,In accordance with the requirements of deepening the “management and service delegation” reform, we must promote the optimization of the government service hotline in response to current problems such as the large number of government service hotlines and the multitude of people looking for work.

The meeting proposed that the local government services hotline should merge as many numbers as possible and use one number as much as possible so that the masses can easily remember and use.

Image Source: Xinhua News Agency

Implementation of the government hotline “General Office No. 1” in various locations

In recent years, the State Council has always attached great importance to optimizing the government services hotline.

2019year4Issued by the General Office of the Council of State2019The “Public Affairs Key Points of the Year” noted that in order to continue cleaning and integrating government hotlines, the State Council should actively support the integration of local government government hotlines, promote the interconnection of government hotlines, and interactive exchange systems for government websites; and sharing and sharing the knowledge base of commercial policy questions and answers, except for professional reasons. In addition to government hotlines that have strong features and a lot of consulting services that really need to be retained, other government hotlines have achieved “one outside number”, effectively solving the problems of government hotlines as too many phone numbers. , inaccessible calls and no response.

The executive meeting of the State Council proposed that for non-emergency government service hotlines that involve businesses and the masses, the responsibility of localities, especially cities and counties, should be consolidated.Local government service hotlines and government service hotlines established by the relevant departments of the State Council and answered locally, the numbers can be merged as much as possible, and one number should be used as much as possible to facilitate memory and use of the masses and reflect a window service.The relevant departments of the Council of State will guide and support the optimization of local hotlines.

In addition, the meeting also called for optimizing the convenience hotline for government services, not only to facilitate calls from the masses, but also to streamline the process and resource allocation, strengthen technical support, and achieve a close connection between the acceptance of hotline and back-end processing services.Improve the accountability mechanism for immediate management and oversight, to ensure that reasonable problems and requests reported by businesses and the public are handled and handled in a timely mannerMake the convenient government service hotline faster, more accurate, and more convenient.

The “Daily Economic News” reporter noted that many places have made significant progress recently in implementing the use of a number for government affairs hotlines.

this year7Month, “Shanxi Province12345The “Implementation Plan for the Integrated Construction of Government Services Direct Lines” was issued. The plan is determined, Shanxi Province integrates and builds a unified12345Government services hotline.

this yearelevenIn September, the Hebei Provincial Government Press Office issued a message that Hebei Province12345The government services hotline was opened for a trial operation. The hotline integrates the provincial and municipal levels to carry out “Service No. One”, which will further improve social conditions and public opinion, improve the social governance system and optimize the business environment.

Establish an independent declaration system for company names

In addition, the meeting also made important arrangements on a number of issues.

The meeting decided2021year1month1As of today, the uniform registration of movable property and rights guarantees will be implemented at the national level.The registration of production equipment, raw materials, semi-finished products, product mortgages and the registration of accounts receivable pledges by Banco Popular de Internet7×2424 hour service hours.

If the registration of collateral and movable rights has been done before, there is no need to re-register, and the relevant departments should properly complete the connection work, such as the transfer of inventory information and data. The new registries will be managed independently by the parties through the unified system of registration and publicity of financing of movable property, and will be responsible for the authenticity, integrity and legality of the registered contents; the registration agency will not conduct a substantive examination of the registered content The implementation of the unified registry will help financial institutions to have a comprehensive knowledge of the information on corporate movable property and related rights, and will increase their willingness to guarantee the financing of companies.

The meeting approved the “Administrative Regulations on the Registration of Company Names (Revised Draft)” to improve the basic specifications of company names, establish an independent company name declaration system, and stipulate that applicants can choose a name that meet the requirements themselves, and they should take legal responsibility for name infringement Equal attention is paid to decentralization and regulation, which require the registration authority to strengthen supervision during and after the event, and not to register or correct names that do not meet the requirements. Any dispute over the name can be sued in accordance with the law or mediated or decided by the registration authority.

Cover Image Source: Xinhua News Agency

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