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The morning news of November 20Regarding the case that the bird’s nest sold by Simba was detected as syrup by Wang Hai, the Xinxuan Weibo official issued a statement stating that the live broadcast promotion was carried out according to information from the product provided by Rongyu. After the incident, the product will be sent for inspection as soon as possible and the result will be pending. Notarized and announced after the return.The official said that the quality inspection report provided by Wang Hai, in addition to the sugar contained in the rock sugar bird’s nest product, also contains the bird’s nest ingredient – sialic acid.
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In addition, Xin Xuan officially stated that based on its long-standing emphasis on the quality of live streaming products, if consumers are not satisfied with the product, they can apply for a refund and refund in the flagship store “Ming Zhi “Tmall, and they will do their best to help. And urge merchants to do after-sales service. “The official Xinxuan will carry out an in-depth self-examination of the bird’s nest time. If quality problems are found in the product, it will definitely cooperate with the relevant departments to protect the rights and interests of consumers. Both she and the brand will assume the corresponding legal responsibilities “.
The following is the full text of the statement:
Statement on the response to the bird’s nest incident
Our company pays attention to Weibo blogger Wang Hai’s Sina blog post “Simba’s bird’s nest is sugar water” and provided the corresponding quality inspection report. Thank you, Mr. Wang Hai, for your attention to our company and the quality of this product.
1. The quality inspection report provided by Mr. Wang Hai, in addition to the sugar that the rock sugar bird’s nest products must contain, it also contains the bird’s nest ingredient: sialic acid.
2. On October 25, 2020, Xin Xuan host “Shi Da Mei” promoted the product in his live broadcast room, and Rong Yu sold it in the flagship store “Ming Zhi” Tmall. The price of live streaming is 258 yuan and 15 bowls, each bowl is 17.2 Yuan, our company gets 12.6% promotion commission after subtracting the platform related expenses. Our company does not involve purchases or sales.
3. Our company runs live stream promotions in accordance with the product information provided by Rongyu. After the incident, the product will be sent for inspection as soon as possible, and the result will be notarized and announced to the “big netizens” after the result is returned.
4. Based on our company’s long-standing emphasis on the quality of live studio products, if consumers are not satisfied with this product, they can apply for a product refund from the flagship store “Mingzhi” Tmall. Our company will provide full support and urge Traders do good after-sales service. The exclusive store of the Tmall Xin Youzhi platform also responds to the needs and questions of each consumer 24 hours a day to protect consumer rights.
5. Our company will carry out an in-depth self-examination of the bird’s nest incident. If quality problems are found in this product, we will cooperate with the relevant departments to protect the rights and interests of consumers. Our company and the brand will assume the corresponding legal responsibilities.
6. We appreciate and sincerely welcome all sectors of society to oversee our company. Our company apologizes for the problems caused by netizens and the occupation of public resources. Our company will further strengthen management in all aspects of product selection, recommendation and after-sales, especially in special areas of the industry.
Guangzhou Heyi E-Commerce Co., Ltd.
November 20, 2020
