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In November of this year, the General Office of the State Council issued the “Implementation Plan to Effectively Solve the Difficulties of the Elderly in the Use of Smart Technology”, and several departments have introduced a series of measures to help people older people to better apply smart technology.
The reporter was informed on December 26 that the telecommunications operator in Shencheng has completed the “age appropriate” transformation in multiple links to help older people use their smartphones more seamlessly and conveniently.
Easy to operate
Customer service calls are automatically transferred to manual services
Users who call the customer service hotline of a telecommunications operator know that after the call is connected, the system will ask the user to select the corresponding button according to the type of service. For many older people, they will be confused when they hear such a message and not recognize themselves. How to choose the type of business to manage.
The reporter learned from Shenyang Mobile that since December 25, when people over 65 years of age dial customer service number 10086, the system will directly connect to manual customer service. The system will automatically recognize the identification number registered by the elderly when they request a mobile phone card. As long as seniors use their mobile phones to call customer service, they will be automatically transferred. At the same time, China Unicom and China Telecom have also adjusted the customer service hotline. Except for some services that must be handled at point of sale, such as card replacement, most other services can be handled through manual customer service.
Warm service
The staff is patiently guided and attentive to help.
On the afternoon of the 26th, the reporter saw at the business lounge at 11 Wei Road, Shenyang Mobile, that even though it was the weekend, many older people still went to the lounge to attend to their business. Once the elders have completed the prevention and control of the epidemic and have submitted their health codes or manual registration, the staff will guide them to the “love seats” installed on the first floor to handle matters. In addition, a service and attention area is also enabled on the second floor of the business room to meet the special business needs of the elderly.
Dai Dexu, the manager of the business room, told reporters that more than half of the clients who came to the room to consult and handle business were older people. Among the seniors who ran businesses, there were both those who used cash to recharge their phone bills and those who inquired about traffic, and the staff welcomed them with great enthusiasm.
Applaud
“Fit for Aging” transforms subtleties to warm people’s hearts
In addition to the “age appropriate” transformation carried out by the operators, mainstream mobile phones on the market like Huawei, Xiaomi, VIVO and OPPO basically already have “senior mode” and “senior mode” functions. , which can provide services like large fonts, high-volume playback, and “remote assistance.” Internet companies have also launched “old” products and services, such as one-click viewing, one-click alarm, and paying for family and friends.
Wu, 70, told reporters that he has been using a smartphone for 3 years. Except for WeChat, many other features “either can’t use it or don’t dare to use it.” Seeing that many convenient features are not available, various departments will help. It’s great for seniors to adapt to smartphones!
Liu Yang, Senior Reporter for Shenyang Daily and Shenyang Daily
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