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Original Title: Beijing Branch of Postal Savings Bank of China Offers Customers “Warm” Financial Services
As a branch of a large state-owned bank, the Beijing Branch of the Postal Savings Bank of China adheres to the inclusive financial policy of “universal urban and rural areas, for the benefit of the people,” optimizes daily services and continuously meets financial needs. of Major customers and special user groups Measures to practice the concept of service to people.
“Send money to your door”
People side bench
The Beijing Branch of Postal Savings Bank of China launched the “Comprehensive Senior Customer Group Effective Implementation Plan” to establish a comprehensive integrated and coordinated senior customer group service system online and offline. line, and allow the elderly to take the “digital express” through aging services, and continue to improve The sense of purchasing financial services of elderly customers.
In response to seniors who are mobility impaired and unable to go to branches for business, the Beijing Branch of Postal Savings Bank of China offers extended services to provide banking services to the door.
During this year’s Spring Festival, the Beijing Social Security Fund Management Center adjusted the social security benefits to be issued on February 10. As a financial institution for the distribution of pensions in Yanqing District, the Yanqing Sub-branch of Beijing Postal Savings Bank responded positively, adjusted the working arrangements of business establishments in a timely manner and organized employees to deliver pensions. and New Years greetings to the disabled elderly.
As early as 2000, the Beijing Yanqing Branch of the China Postal Savings Bank signed the “Agreement on Home Pension Delivery” with more than 10 disabled elderly people from the hospital affiliated with the welfare factory in Yanqing County, Beijing. . The Yanqing Branch carries out statistics and selection of the disabled elderly in agency homes one by one, and considers the elderly who are not suitable for travel and whose children are not present as key service objects, and provides services door to door for money delivery, so that they can also enjoy convenient financial services, it is called “the bank for the people.”
“Angel of Sign Language”
A solidarity bank for the disabled
The Beijing Branch of Postal Savings Bank of China is dedicated to providing thoughtful services to special groups of customers.
The Beijing Xiangshan Branch of Postal Savings Bank of China is located in the Xiangshan Park Scenic Area in Haidian District. There are more than 30,000 traders and residents in the surrounding area, comprising 5 nursing homes and 1 rubber factory. There are many older clients and special groups of clients, and there are several each month, hundreds of older people come here for pensions, many of whom are disabled.
In order to provide financial services for special customer groups, Postal Savings Bank Beijing Xiangshan Sub-branch took the initiative to contact professional sign language teachers, and all bank employees took a break to learn together the sign language. At the Xiangshan branch, new employees must learn sign language services before taking their positions. Both lobby managers and cashiers can communicate with hearing impaired customers in sign language for barrier-free communication. They are called “sign language branches.”
During the renovation and renovation of the outlets, the Xiangshan Secondary Branch also paved a blind track. Unlike the general blind route, it has been placed next to the seats of the commercial counters of bank branches. Visually impaired customers can find the serving table by walking the blind path, which is convenient and safe. This blind path takes the Xiangshan Sub-branch full care for customers, and also allows customers who come to handle business to sincerely praise Postal Savings Bank for their thoughtfulness.
Data source: Beijing Post Office Savings Bank branch
