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(Going to the grassroots level during the New Year) Famous Internet hosts struggled to establish a “good mother” service image
China News Service, Guangzhou, February 18, Title: Famous Internet Hosts Struggled to Establish a “Good Mother” Service Image
Author Zhu Yufang Zhang Shenggang Guo Jun
Liu Zhong, a driver of the Donglan fleet of the Guangzhou-Kowloon Passenger Transport Section of the Guangzhou Railway Group, has been on the train 11 times during his 14-year career as a driver on New Year’s Eve, and the same It happens with New Years Eve in 2021. On the twenty-ninth day of the year, he left home and went to work, did not leave work until the third night of the new year, and could only return home on the fourth day of the year. Now she is the mother of two children, her son is 8 years old and the youngest daughter is just over 1 year old. Every time I leave home to go to work, even though I feel full of heart. But her job needs her, her passengers need her, passengers affectionately call her “good mother” on the train.
Liu Zhong helps disabled passengers travel in Zhu Yufang
The past is surrounded by the sun
The reporter learned that the New Year’s short film “Three Minutes” filmed by famous director Chen Kexin in 2018 was adapted from the true story of Liu Zhong. Although the short film lasted only a few minutes, it was tearful. After the success of the film, the media found out that the protagonist was Liu Zhong and interviewed her. Suddenly, Liu Zhong became the center of media attention, as a host of “network celebrities”.
Liu Zhong, who resumed work after the second child, returned to work, still waving and greeting passengers enthusiastically as usual. From getting dressed before departure, fixing her appearance, to all the links during the shift, she did not slacken; some key passengers in the car, what seats are they sitting in, what needs and where to get off Wait, she knew everything. In a small carriage, he provided comfort to countless passengers traveling from north to south, earning countless accolades for his sincerity, sincerity, and patience.
At work, Liu Zhong goes about his business. For passengers to have a comfortable and warm driving environment and feel at home, it is like a diligent “bee” in car hygiene. No matter how hard and exhausting your day job is, you will stick with it.
Liu Zhong teaches children about preventing epidemics in the car. Photo by Zhu Yufang
The “Good Mom” service warms people’s hearts
During the epidemic prevention and control period, Liu Zhong did a good job in disinfection of trains and issued epidemic prevention propaganda reminders to passengers; according to the car occupancy rate at any time to guide passengers to disperse and sit down to reduce the gathering; Remember passengers should wear masks to avoid cross infection.
On January 31, when the K775 train released passengers at the Chongqing North Railway Station, the number 16 car it was carrying brought a key passenger in a wheelchair. Liu Zhong greeted him immediately and learned that the passenger was driving back to Qianjiang from the Chongqing North Railway Station. His legs were covered in plaster and he was unable to walk. He pushed the passengers into the carriage and propped them up on the sleeper.
After driving, Liu Zhong finished his work according to the usual procedures, walked over to the passenger bunk, handed him boiled water, and told him that if necessary, he could tell him at any time and that he would give it a try. better solve it. When the train arrived at Qianjiang Station, Liu Zhong escorted the passenger off the train safely and as part of his farewell, the passenger repeatedly thanked him.
Intimate service like this is constantly performed on every Liu Zhong flight. “It is good for a thousand days at home, but it is difficult to go out for a while. For travelers to feel comfortable, I am willing to act as a crutch and eye for travelers, give them one more hand, help them a lot, and make each traveler feel comfortable. Feels like a spring breeze. ”She smiled.
“A little over five” see the truth
In a job, Liu Zhong learned that when his son was playing with his classmates at school, the classmate stepped on his ear and had to sew various stitches. I was going to go out to be sad in the cabin, but I couldn’t show it. the passengers. Because she knows there should be no shortage of people in the stewardess, and she should stand up even if she is sad. After work, he took the overnight train to run home. At the time, she just hoped the train would leave soon so she could get to her son sooner.
As a mother, it is natural to worry about children. She has always felt that the key service for children in the car is ensuring their safety when traveling. Combining the characteristics of children’s rides and daily work experience, he formulated the Children’s Passenger Service Law: “A little more than five” means “a little more communication, a little more patience, a little more smile, a a little more work, a little more tolerance. “
During the Spring Festival travel season, there are more kids in the car. Every time he sees the children in the carriage, he says that he can always think of his children and cannot help looking at it anymore. In the temporary “big family” of the train, she is like a “big family” and a “good mother” in the car she is taking, always reminding passengers of safety in travel.
On January 29, a mother brought the 9-month-old baby from Dongguan East Railway Station on the K777 train home. After Liu Zhong asked the passenger and expressed his willingness to help, the passenger immediately happily said, “Now I want to bother you, can you help me see the boy for a while? I haven’t had time to do it all the time.” , “and put the child away. In Liu Zhong’s arms. The child was a bit reluctant for his mother to leave and screamed with a” wow. “Liu Zhong hugged and quickly persuaded. On this way, Liu Zhong helped pick up boiling water, making powdered milk and soaking a bowl of noodles when he was free, until the mother and son got off the bus. At the farewell, the passenger hugged the boy and said excitedly: “I must thank you very much for your help and company in the path. Without you, I wouldn’t know how to take the child home alone. “
This is Liu Zhong. When you meet older people with mobility problems, you will help and care for them with enthusiasm; when you meet children who are crying, you will take the initiative to help young parents convince their children; when they encounter disabilities or illnesses When passengers are sick, you will take the initiative to help resolve travel difficulties. The former “network celebrity” conductor continues to receive praise from passengers with his image of “good mother” service on the train. (Finalize)
