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Older people are also financially more vulnerable as a result of the crown crisis. Because they are less able to get along in the digital world, they are at a relatively high risk of becoming victims of scammers who want to trick them into using chat tricks. ABN AMRO and the association for the elderly ANBO warn against this.
ABN AMRO and the senior citizens association ANBO say they have received many signals in recent weeks that scammers and criminals are very active with the elderly. They are often unable to leave the house and are not visited by, for example, family members who help them with financial matters.
“Of course it is very nice that people offer to shop,” says ANBO director Liane den Haan. “But it is very unwise to simply give him your debit card or give someone access to your bank account.”
In recent years, banks have largely digitized their services and reduced the offices where customers can enter to ask questions. ABN AMRO is no exception. High-level organizations have been warning for some time that the elderly in particular are experiencing problems.
ABN AMRO also recognizes that many older customers still need personal contact when they organize daily banking. That’s why a special phone line will open Monday where the bank’s approximately 700,000 seniors among its customers can reach out with questions.
