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People’s Daily Guangzhou Daily: Was it “because of 5G”? It is difficult to downgrade the package and it is difficult for operators to remove 4G directly
CCTV News, Beijing, Nov 4 (Tan Zhen, CCTV reporter) In the past two days, the topic of “being 5G” has been on the hot search list. The reason is that there have been many reports on the internet recently that the top three carriers have started to phase out 4G packages to promote 5G packages, and users can only choose relatively high priced 5G packages when ordering packages. According to media reports, Sichuan Telecom’s 4G package was removed from the local Telecommunications Operations Bureau, and old users can only choose the newly launched 5G package if they switch packages or if new users join the network. Once a user chooses to upgrade to a 5G package, they may not be able to request to switch back to a 4G package. Is this really the case? The reporter verified that there is no case of removing all 4G packages from the shelves, and 4G packages can still be processed normally. However, the number of 4G packages available for users to choose from has decreased, and it is not easy for users to request low-priced 4G packages. It is difficult to find the entrance to order 4G packages after opening the online business lounge, and it is common to find that there is no low price package after finding it. .
The reporter discovered that the first news that Sichuan Telecom’s 4G package had been removed from the local telecom business room appeared on October 16. Sichuan Telecom’s online business room packet processing interface was reported to only have 5G packets and some specific data packets, and did not provide traditional 4G packet handling options. Customer service staff said that the 4G package has been removed from the local telecom operations office and that old users can only choose the newly launched 5G package if they change packages or if new users join the network.
After more than half a month, the details of the “4G packet removal” mentioned in the report were cited by many outlets, sparking a discussion about “being 5G” on the internet in November.
On November 4, the reporter called China Telecom customer service as a user. The customer service staff first recommended the 5G package to the reporter, but she said that the 4G package can also be processed normally. The package includes voice calls and data traffic, and there are multiple stations. Please select. “4G traffic is not much, such as 99 yuan monthly subscription, there is 20G traffic, 300 minutes of talk; 79 yuan is 10G traffic, 200 minutes of talk; the price is lower, 39 yuan has 5G traffic, 19 yuan There is 2G traffic.You can choose the number and package through the online business room, or you can bring your ID card and go directly to the business room.
Subsequently, the reporter logged into the Sichuan Telecommunications Online Operations Bureau, opened a telecommunications mobile phone card with the Chengdu number attribution, and successfully applied for a 4G package with a basic monthly rental of 19 yuan, which it included 100 minutes of national calls and 2G of national traffic.
Although 4G packages can be processed normally, the number of 4G packages available for users to choose from has decreased. A few days ago, China Mobile announced on its official website that as of November 1, existing mobile Huaka Treasure Cards (Treasure Card) and Sesame Cards will no longer be processed. The journalist found that these two options are relatively profitable packages.
Prior to this, China Unicom and Beijing Telecom also issued suspension announcements regarding the suspension of some packages. The minimum monthly rent for these discontinued 4G packages is 19 yuan.
Some public opinion believes this is because the top three operators are adjusting 4G services to promote 5G services. In this regard, telecom watcher Fu Liang said the adjustment is a given, but not to force users to switch to 5G, but to reduce the number of packages on sale. He said: “The state, including users, has been asking operators to cancel roaming fees. The result of the cancellation is that the cards issued by the operators in Tibet are the same as those issued by the operators in Beijing. , including voice is national voice, and traffic is also national traffic. In this case, some local discount packages cannot be boosted. “
Fu Liang said that operators are actively promoting 5G packages, but new users still have 4G packages to choose from. “Medium and low price packages are a very important business for operators. In fact, all operators maintain medium and low price packages.”
Furthermore, the reporter’s investigation found that it is not easy for users to request low-cost 4G packages. The reporter called Beijing Mobile, and the customer service staff told the reporter that the 4G package service could be handled from the online business room, but the reporter was told that there is no package to choose from in the current area. .
Beijing Mobile Customer Service: Select the number segment, number completion rule, and lucky number.
Reporter: No matter what you enter, it will show that there is no selection in the current area.
Beijing Mobile Customer Service: Let me open it and I have no choice. Wait a moment.
Later, the staff member told reporters that the online business room on the computer side cannot handle this business and needs to log into the mobile phone client to handle it. In the Beijing mobile client, the 5G service was placed in a prominent position, but the reporter did not find a low-cost package with a monthly rental of 19 yuan. Another Beijing Mobile customer service staff told reporters that a package with a monthly rent of 19 yuan can only be processed in offline shopping rooms. “Some packages are not visible to the customer and can only be changed manually or in the business room,” said customer service staff.
The reporter found that it was difficult to find the entrance to the 4G package online, and it was common to find that there was no low-cost package after finding it. In this regard, Fu Liang said that when operators promote 5G packages, they should also consider the needs of a large number of users who need low-cost packages, and speed up the package upgrade and service improvement.Return to Sohu to see more
Editor:
Disclaimer: The opinions in this article only represent the author himself. Sohu is an information publishing platform. Sohu only provides information storage services.
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