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Original title: China Eastern Airlines Branch in Zhejiang: Strictly Control Outbreak Prevention and Control Gates to Protect Passenger Safety During Spring Festival Transportation Source: China Civil Aviation Network
“China Civil Aviation News,” China’s civil aviation network reporters Zhao Yu, correspondents Jin Lei, Luo Shuangshuang reported: At 10:13 on the Spring Festival transportation day, the employees of the China Eastern Airlines Hangzhou ground service branch The base received an operation message: MU5499 (Shanghai Hongqiao-Guiyang) A passenger on the flight, Ms. Chen, suffered a sudden illness and fainted and convulsed. The plane had to make an alternate landing in Hangzhou. After receiving the notice, China Eastern Airlines Zhejiang Branch contacted the airport command center, CDC and other departments as soon as possible, and arranged in advance for the ambulance to arrive on the plane. After the plane opened the door, security personnel immediately turned in to the flight attendant and asked about the status of the passenger. It is understood that the passenger convulsed his limbs in midair and lost consciousness. It was preliminarily judged as an attack. After the rescue of the flight crew, he has now regained consciousness. Taking into account the fragility of the passenger, it was decided to terminate the passenger’s trip. As a result, the staff fulfilled their duties and actively assisted the passengers with their luggage and disembarked from the plane and contacted their families. During the waiting process, the staff also prepared hot drinks and hot meals for the passengers and inquired about the bodies of the passengers with concern, they did not invest in the guarantee of the follow-up service until the relatives of the passengers arrived.
On the first day of the Spring Festival trip, passengers encountered sudden illnesses and prepared to land in Hangzhou (images in this article are provided by China Eastern Airlines Zhejiang Branch)
During the Spring Festival, the elderly, child passengers and passengers with reduced mobility are the main passenger groups that China Eastern Airlines pays attention to. Today’s “smart” travel, especially the frequent use of QR codes in the epidemic prevention and control environment, also presents drawbacks for older solo travelers. During this year’s Spring Festival, the Zhejiang branch of China Eastern Airlines installed a “service desk without health code” for older passengers. Those who are traveling alone and do not use their smartphones to check in or present a QR code can go directly to Ningbo E01 Airport staff help desk. In addition, all major domestic destinations of China Eastern Airlines have added a “care service desk” during the Spring Festival to provide barrier-free travel services for special passengers such as the elderly, children and the disabled. In addition, it has increased efforts to “search for passengers” during the Spring Festival travel season, reminding passengers to board the flight on time through various methods, such as telephone and broadcast notifications to avoid missed flights, to In order to protect the passenger journey. security in all aspects.
China Eastern Airlines Cabin Crew Serving Spring Festival Passengers
In the first season of Spring Festival travel under the normalization of the epidemic, China Eastern Airlines continued to do a good job of “external defense input, internal defense rebound” and “self defense” strengthening. To meet the requirements of the return home policy in high-risk areas, China Eastern Airlines will strengthen real-time information notifications and issue travel reminders in a timely manner through the official China Eastern Airlines app, account official WeChat, Weibo and other official channels to prevent passengers from missing their flights or waiting a long time due to changes in epidemic prevention policies. The ground service personnel will remember and verify the filling of the passenger health code, help the elderly passengers, children and other passengers who cannot obtain the health code through smartphones to complete the declaration of health information in paper and provide them at the check-in desk. and boarding gate Take body temperature and disinfect hands. During the flight, flight attendants will remind passengers to wear masks throughout the journey to reduce close contact. Eastern Airlines also plans to further optimize the seating arrangements on flights. For flights with a passenger load factor of less than 60%, you will reserve more independent space for passengers in the form of interval locks.
In addition, China Eastern Airlines Zhejiang Branch attaches great importance to the prevention and disposal of aircraft and luggage. The staff will carry out preventive and terminal disinfection of the aircraft every day. They use cabin cleaner and sanitizer to clean, spray and wipe the parts of the cabin seats, portholes, and in-flight entertainment screens that are in contact with passengers. For flights entering the port from medium and high risk areas, baggage sorters will use protective clothing to kill the boxes and delimit a dedicated work area, once the operation is finished, the operator will be disinfected.
China Eastern Airlines staff take the body temperature of boarding passengers
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