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Home Furnishings Store (Image Source: CFP)
Xuzhou News, China Central Broadcasting Network, April 1 (Reporter Jing Ming, Jiangsu Station, Reporter Fan Zhikai) According to the China Voice of China Central Radio and Television “News”, recently, many citizens in Xuzhou, Jiangsu reported to the media who were at the Red Star Beauty store. Amu Home Furnishings at Kailong Mall bought the furniture, but the store has been slow to deliver. After asking repeatedly to no avail, customers learned that Amu Home Furnishing had already closed its doors.
Hundreds of consumers participated in this matter, and the amount amounted to one million yuan. Currently, the person in charge of Amu Home Furnishing cannot be contacted. Although Red Star Macalline admitted that supervision is not effective, it refused to pay for private customer transactions and said they could not find a solution. . So how can you recoup the loss of the customer? Who should be responsible for this?
Due to the decoration of the house, Ms. Li from Xuzhou purchased a complete set of furniture, such as custom wooden cabinets, sofas, and coffee tables in the first phase of Red Star Macalline’s Amu Home Furnishing. However, more than 10 months have passed. Not only did you repeatedly order products to no avail, but even the stores are closed?
Ms. Li told reporters, “I paid the total amount of 55,000 yuan at the beginning of May 2020. The furniture ordered by Red Star Macalline Amu Home Furnishings. Upon signing the order, the sales promised me that the production cycle would be three to four months in 2020. At the beginning of September 2009, I started to remind myself. He said that in production, each reminder would be delayed for half a month. After that, I contacted the counter to request a refund, and they said no no there is money to pay me back. “
Hundreds of consumers are also facing the same problem, and Ms. Shi, who has already decorated her home and prepared for retirement, is one of them. He spent 14,800 yuan to buy some custom-made furniture, sofas and beds. At the time, sales promised to make them in two months, but so far, Ms. Shi has not received any furniture.
Ms. Li said that because it was from the elegant Red Star Macalline brand, she paid the full amount with confidence. However, since Amu Home closed its doors in late January this year, it has been difficult to contact the person in charge of the store. She hoped Red Star Macalline Store could pay compensation first, but to no avail. .
Ms. Li: “Consumer demands now are that Red Star Macalline first deliver on its promise to consumers.”
Reporter: “Do you agree to pay in advance now?”
Ms. Li: “I disagree. They refuse to make the prepayment on the grounds that we have not unified the teller.”
On March 23, the reporter accompanied several shoppers to see Xuzhou Red Star Macalline Phase I store manager Shen. He replied that he protected the rights of customers. The mall required customers to pay for the goods at the unified checkout counter and sealed the after-sales service.Special stamp service, but many customers deliver the payment directly to the merchants.They have not used the unified purchase order and the cash register at the mall. Now it’s difficult for them to attend to complaints.
Shen, store manager: “Your money is delivered to the counter first, Amu Household, correct. According to the unified teller principle, we did not see your funds. We did not know that there were more than a hundred or two hundred customers ..”
Buyer: “This money cannot be paid, does that mean?”
Shen, store manager: “It’s not that we don’t recognize it and can’t pay. Now we don’t have a definition of who will judge this.”
The store’s manager, Shen, also candidly said that merchants collect payment privately and fail to deliver goods on time. This is due to poor supervision of the mall, but they are also victims. Amu Home also owes hundreds of thousands of rentals. There are many clients involved and they may need to go through Judicial Resolution.
“I admit that our supervision is not strong. We believe from start to finish that we have not done well and we have not served them well. We are also using various channels to notify other consumers to come here as soon as possible. In two ways, one civil and one criminal, it is best to be criminalized. All assets are frozen. If there are still funds transferred abroad, they can be recovered as soon as they can be recovered. We can pay as much as we can. Someone will define what we should do. (Do), “said manager Shen.
Subsequently, the journalist consulted the High-Tech Branch of the Gulou District Market Supervision Administration in Xuzhou City. Staff member Mr. Yue said that Red Star Macalline, as the market organizer, refused to pay compensation is wrong, but that they can only coordinate and deal with it at present.
Mr. Yue: “Red Star Macalline does not make sense to say this. You are an internal regulation. What’s wrong with us? Do I have to look at your (internal) regulations when I buy things?”
Journalist: “What can the Market Supervision Office do now?”
Mr. Yue: “Now we are actively communicating and negotiating with consumers. The second is to negotiate Amu Furniture, and the third is to negotiate Red Star Macalline to see how to reduce losses for consumers. At present, it has not escaped, just say today will be postponed tomorrow, tomorrow will be postponed the day after tomorrow.Return to Sohu to see more
Editor:
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