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Case 1: Online shopping for sports shoes triggers disputes
On September 27, 2020, Ge complained about fraudulent consumer behavior at a clothing limited liability company in Inner Mongolia. On July 3, Ge bought a pair of AJ4 sneakers from a Taobao store. The merchant promised to ship them on July 6, but didn’t ship them until July 20. The merchant’s response was that the goods could not be shipped due to the epidemic. During this period, Ge’s colleague also reported the same item in this store, but the merchant replied that it was shipped within 7 days. Ge believes that when he bought this shoe, the price was 1,287 yuan, and then this shoe went up to 1,549 yuan. Ge suspected that the merchant was unwilling to ship this shoe after seeing the price increase, which was a fraud.
After receiving the complaint, the Hailar District Market Supervision and Management Office immediately dispatched law enforcement officers to mediate. After mediation, Ge returned the merchandise, and the merchant compensated Ge 300 yuan. Both parties are satisfied with the results of the mediation.
Case 2: Buying walnuts and “getting” mistakes
On June 9, 2020, Ms. Zhang bought 26.7 yuan worth of walnuts in bulk from a supermarket in Yakeshi City and gave them to the boy on the evening of the same day. As a result, the boy found foreign objects (white insects) in the nuts during the eating process, and he vomited at that time. Ms. Zhang found the person in charge of the supermarket to explain the matter and asked for compensation. The person in charge of the supermarket agreed to pay 10 times the compensation in accordance with the relevant provisions of the Food Safety Law. Ms. Zhang believed that the boy suffered mental damage and was the second after eating walnuts. I couldn’t eat all day and couldn’t accept the 10-time compensation from the supermarket. I filed a complaint with the Yakeshi Consumers Association on June 12.
After receiving the complaint, the Yakeshi Consumers Association immediately dispatched law enforcement officers to the supermarket to conduct an investigation at the site. After mediation, the supermarket operator agreed to compensate Ms. Zhang for 1,500 yuan.
Case 3: travel and shopping need to be careful
On July 17, 2019, a foreign tourist complained that he spent 300 yuan to buy a pair of slippers at a small private shop in Ergun. At the time of purchase, the store operator repeatedly assured the tourist that the slippers he was buying were leather slippers. Subsequently, the tourist discovered that the slippers were not made of pure leather and demanded compensation in accordance with the relevant provisions of the Consumer Law. .
After receiving the complaint, the Ergun Market Supervision and Administration Office immediately dispatched law enforcement officers to investigate the dispute and carried out patient and meticulous ideological work on the traders. After mediation, the store operator agreed with the consumer to return the goods and gave the consumer 3 times the compensation.
Case four: dispute over ordering takeout
On March 20, 2020, a consumer on New Barhu Right Banner complained that he had ordered a bowl of sweet and sour pork rice (beef) for 28 yuan from the takeout platform, but found that the meat was done. pork when he ate it. Ask the operator for a full refund and apologize.
After receiving the complaint, the New Barhu Right Banner Market Supervision Administration immediately dispatched law enforcement officials to investigate the dispute.
The traders stated that they had not bought pork recently and that they had not used pork to prepare food to sell to consumers. Consumers expressed dissatisfaction with the merchant’s attitude and insisted that the merchant uses pork. Subsequently, law enforcement officers proposed that the foods involved be sent for inspection to verify whether they contained pork ingredients. The merchant agreed but the consumer did not. Law enforcement officers went to the commercial processing facility to conduct on-site inspections. No pork was found in the freezer and no pork-related dishes or raw materials were found on the stove. After a new communication with the merchant, he recalled that a few days ago the crankcase where the fried pork was placed was not cleaned, which caused the smell of butter in the frying oil that the merchant used when preparing the beef. for the consumers. . After mediation, the merchant apologized to the consumer and reimbursed him 28 yuan.
Case 5: Pharmacies raise the price of masks during the epidemic
On January 31, 2020, the Zhalantun City Market Administration and Supervision Office filed an investigation into a large pharmacy selling 3M masks in Zhalantun City for failing to clearly mark the price according to the report-based regulations of consumers.
After the investigation, the pharmacy operator sold the 3M masks with a purchase price of 30 yuan / piece at a price of 50 yuan / piece, and did not clearly mark the price of the masks at the time of sale. The behavior of the pharmacy operator is suspected of violating the “Price Law of the People’s Republic of China” and constitutes an illegal act of selling products without a clear price. According to the “Regulation on Administrative Sanctions for Illegal Pricing Acts” and “Announcement” (No. 3, 2020), the Zhalantun City Market Supervision Administration plans to impose an administrative penalty of confiscation of illegal profits and a fine of 5,000 yuan to the parties.
Case 6: Unqualified Farm Machinery Parts Consumers Association came forward to save losses
On November 16, 2020, Sun spent 3,000 yuan at an agricultural machinery parts store at Ganhe Farm in Moqi. The pipeline of agricultural machinery parts that was bought for 3,000 yuan failed due to quality problems. The merchant refused to pay and repair, so Sun filed a complaint.
After receiving the complaint, the Moqi 12315 Reporting and Appeals Center immediately dispatched law enforcement officials to investigate the dispute. After investigation and verification, the purchased farm machinery parts pipe had quality problems. After mediation, the operator of the farm machinery parts store agreed to replace consumers with new parts and compensate for losses caused by the malfunction.
(Organized by Yuan Lina)
