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Yunnan Province Market Supervision Office Launches “Safe and Safe Consumption Protection” Thematic Activity, Year of Consumer Rights Protection
China Quality News.com Protecting consumers’ consumer safety involves not only the most direct and realistic interests of people, but also the basis and guarantee for the healthy and sustainable development of the consumer market. Focusing on the theme of “Safe and smooth consumption protection” this year, the Yunnan Provincial Market Supervision Office considers safety protection to be an important foundation for smooth consumption and promotes consumption to achieve development high quality on a safe road.
Do a good job in protecting consumer rights and promoting co-governance of society for the protection of consumer rights. Combined with the new government services hotline optimization situation, the 12315 hotline and platform channels will be further unlocked, seriously responding to consumer inquiries and immediately accepting and handling complaints and reports from consumers in accordance with the law. Further play the role of platform 12315 online consumer dispute resolution (ODR) mechanism and consumer association organization complaint resolution mechanism, vigorously promote 12315 consumer rights protection service stations to enter shopping centers, supermarkets, markets, companies and scenic places, and strengthen corporate identity -discipline and industry Self-discipline, prevent and resolve consumer disputes from the source.
Carry out centralized thematic advertising activities. Strictly implement the requirements of epidemic prevention and control work, innovate propaganda methods, make full use of mainstream media such as television, radio, newspapers and new online media in various places to carry out carry out a series of “3 · 15” propaganda activities with various forms and rich content, and vigorously promote the Law on Protection of “Consumer Rights and Interests”, the Food Safety Law, the Product Quality Law, Price Law, Advertising Law, Wildlife Protection Law and other laws and regulations, websites, applications, WeChat, Alipay, etc. The special action work of “Food and Bazaar” and “Management Market” mobilized consumers to participate widely. Inform the public on the 12315 hotline to accept complaints and reports, consumer complaint hotspots, typical consumer rights protection cases, and post consumer reminders to guide consumers to establish safe consumer concepts, rational and reasonable.
Strengthen market supervision. Adhere to the problem guidance, continue to promote “Yun’an Action” and thoroughly carry out six special actions including food safety rectification, drug safety rectification, special equipment safety and the supervision of the safety of the quality of industrial products. Highlight the source of production and sales and key circulation links, increase product quality monitoring and spot checks, and crack down on counterfeit and inferior products. Strengthen price supervision in key areas such as education, healthcare and medicine, and seriously investigate and deal with false propaganda, illegal wildlife trade, the “Overlord Clause” and other illegal activities that violate the safety of the food and medicine, special equipment and the quality of industrial products. and security, and effectively resolve violations of consumer rights and interests. Featured issues affecting people’s sense of profit and creating a safe and secure consumer environment. (Contribution: Yunnan Province Market Supervision Office)
