This industrial chaos that cannot be ignored is damaging the rights and interests of consumers_ 拉拉

Original title: This industrial chaos that cannot be ignored is damaging consumer rights

While it praises many high-quality internet services, it should not be overlooked that there are also some unqualified internet services that are causing harm to the legitimate rights and interests of consumers. In our “Like or Tucao” request, we also received comments from many readers about some Internet services, which focus on the irregularities of online car calling services and the chaos in the online education industry, which They urgently need to attract the attention of the industry change.

Huo Lala “Remedy”

Announced online itinerary recording function

In February this year, the accident of a freight car user in Changsha, Hunan province, sparked widespread concerns among many consumers about the safety of freight vehicles online and became a hot topic of concern for readers. on March 15 of this year. Recently, Huolala announced a series of security rectification measures, including the function of recording full process of car tracking and movement orders officially launched; “Anxinla” smart driving recorder with video and information gathering functions was the first to be installed in Changsha for the product. Verification After trial operation and optimization, it will be gradually promoted to the whole country and so on.

Regarding this incident, the “Huo Lala” as a platform party fell into the center of the whirlwind of public opinion. The direct reason was that “Huo Lala” failed to capture any information about the situation in the car at the time of the incident. . The investigation revealed that there was neither video nor audio recording inside the truck, making it difficult to restore the incident. From the public’s point of view, this is obviously a failure of “Cargo Lala” to supervise drivers. While in terms of legal relationships, Huolala has always emphasized that it only provides matchmaking services, which are independent third parties for both drivers and clients. However, judging from past cases, such an explanation may not be sufficient for the platform side. supervisory responsibilities.

Prior to this, there have been many incidents where line transport drivers or takeout delivery staff tried in rebellion with customers. In these incidents, online car calling platforms or take-out platforms are similar to the role played by “huo Lala” in this incident. Judging from the results of the follow-up processing of these cases, both the general public and relevant departments believe that the platform is responsible for preventing such incidents and should take positive action to standardize the entire industry service.

Online education is “chaotic”

Cause a lot of controversy

Online education has been a hot topic for parents in recent years, but at the same time, due to the many complicated platforms and irregularities throughout the industry, it has become a space for parents.

Some time ago, an advertisement generated much controversy: the same teacher, in the advertisement, was Yuanjiao who “has been a math teacher in elementary school all his life”, and sometimes it was the teacher of the Gaotu class “who taught English for 40 years, “and sometimes it was clear. Experts from Beijing University of Technology “calculation can give answers in seconds” have not forgotten to recommend that parents try their homework to help broadcast the class …

Among them, the deception is evident, which has attracted the attention of the regulatory authorities. Subsequently, the website of the Central Commission for Disciplinary Inspection and the State Supervision Commission published an article entitled “Online education under the whirlpool of the capital”, which issued a link of three on online education: “if there is disorderly competition by capital, who is the education in operation, and how to regulate the operation and supervise in accordance with the law “Q, led to the chaos of online education and regulatory issues.

In early 2020, affected by the epidemic, the Ministry of Education issued requirements to “suspend classes without stopping teaching and class without stopping school.” In addition, most regions have issued regulations on the suspension of offline and online training institutions. education has developed rapidly. According to statistics from the Ministry of Education, as of April 3, 2020, the number of students participating in online courses has reached 1.18 billion.

This barbaric growth has also caused chaos in the online education market. Last year, CCTV’s “March 15” party exposed the false promises of Hixue.com, which raised concerns about the difficulty of reimbursing money when paying for online education institutions. Our reporters also saw various marketing routines such as “49 yuan and 33 lessons, and free delivery of teaching materials”, “19 yuan and 20 lessons, and a gift package worth 499 yuan” on various short video platforms. Many “famous teachers” whose identities have become mysteries.

On January 14, 2021, in the “Top Ten Access Points for Consumer Rights Protection in 2020” published by the China Consumers Association, special emphasis is placed on online education and other rights protections. of the consumer “in the cloud”. In this regard, the China Consumers Association pointed out that, on the one hand, online education platforms should return to the educational standard of capital competition as soon as possible and strengthen the industry’s self-discipline; On the other hand, the relevant departments should further strengthen administrative supervision and standardize the development of the online education market.Our reporter Wu Jitao

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