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Original Title: Entertainment Facilities And Movie Viewing Services Become A Slot, China Consumers Association Releases Report On The Protection Of Rights For Chinese New Year
Beijing Commercial Daily News (reporter Zhao Shu commented Lin Yuwei) On March 1, the China Consumers Association (hereinafter “China Consumers Association”) published a public opinion analysis report on the protection of consumer goods. consumer rights during the “Spring Festival” on February 11, 2021 (New Year’s Eve) As of February 19, 2021 (eighth day of the first month), the public opinion of big data online has analyzed the relevant situation of protection of consumer rights.
During the 9-day monitoring period from February 11 (New Year’s Eve) to February 19 (the eighth day of the first lunar month), a total of 7,037,718 pieces of information were collected on “protection of consumer rights “related to the” Spring Festival “. , with an average daily volume of information of approximately 780,000 items. During the monitoring period, although the information on “protection of consumer rights” showed a trend of fluctuations in the curve, the number of relevant public opinions was more balanced every day, with the highest number on February 19 (the eighth day of the first month), which was 1,068,943. During the monitoring period, a total of 1,129,429 pieces of information on “Tucao” and “protection of consumer rights” were monitored through the public opinion monitoring system, which represents 16.05% of the total information. of “protection of consumer rights”.
Monitoring found that during the 2020 Spring Festival, online ticketing, anti-epidemic supplies, catering and accommodation that consumers complained about did not appear concentrated. The negative information on consumption during the Spring Festival holidays this year was mainly concentrated in entertainment facilities, cinema services and fireworks display.
Specifically, during the monitoring period, a total of 123,656 pieces of negative information related to “entertainment facilities” were collected, and the number of daily public opinions remained relatively stable. During the holiday period, there was relatively more negative information related to entertainment facilities. on February 14 (the third day of the first month).
During the Golden Week of the Spring Festival, public opinion about recreational facilities was mainly focused on the incident of a high-altitude project in Shaoyang, Hunan, which injured more than ten people. After the relevant media reports, online public opinion received a lot of attention. In addition, on February 18 a red bridge broke in a network in Mianyang, Sichuan, causing injuries to several tourists and a high degree of public opinion.
In addition, during the monitoring period, a total of 100,259 pieces of negative information related to “movie viewing services” were collected. The daily amount of negative information fluctuates a lot, averaging around 11,139 pieces per day. The amount of public opinion information peaked on February 15 (the fourth day of the first month).
Judging by the public opinion comments monitored this time, due to the substantial increase in the box office of Spring Festival films and the great popularity of many Lunar New Year films, the amount of relevant information from the public has also significantly increased. The concentration of carbon monoxide in a movie theater in Zhejiang exceeded the standard and many people were sent to the hospital, also causing great public concern.
It should be noted that during the monitoring period, 79,717 pieces of negative information such as “fireworks and firecrackers” were collected. The daily average is around 8,857. Public opinion information was concentrated on February 12 and 13 (first and second day of the first month).
During the Spring Festival, children accidents with fireworks and firecrackers occurred in many places. The safety hazards of cold fireworks and steel wool fireworks were of concern. All “steel wool fireworks” sold in brick-and-mortar stores and online platforms had to be removed from the shelves and disposed of properly.
Su Haopeng, a professor at the Faculty of Law of the University of International Business and Economics and director of the Consumer Protection Law Research Center, said that the Spring Festival is a traditional Chinese festival with some traditional methods of celebration, such as light fireworks. . Although it is forbidden to go out inside the Fifth Beltway, you can still do it in the suburbs. In this case, such as dangerous goods and explosion-proof goods, it is easy to cause personal injury.
In response to the critical points and weak points of personal safety accidents that concern the Chinese New Year public opinion, the China Consumers Association said that it is recommended that the department of supervision and management put consumer safety in a prominent position, strengthen the daily supervision and inspection, and change “post-event supervision” to “pre-regulation” to block consumption. Security loopholes, adhere to the consumer safety red line.
The security of public facilities, such as “small manhole covers”, is related to the “livelihood of the big guys”. It is recommended that the relevant responsible entities increase their efforts to regulate and rectify, and promote the advancement of regulatory barriers to effectively close the gaps in accident safety Strengthen daily supervision and inspection, establish a mechanism for investigation of responsibilities and implement responsibilities of safety for people.
At the same time, warning signs have been added to enhance the public’s ability to take precautions. Schools, communities and parents must prioritize child safety education and fulfill their guardianship obligations to prevent similar tragedies from recurring.
Su Haopeng said that the Spring Festival holidays are relatively long, and some families will choose to go on vacation or drive by car, leading to some consumer disputes. After disputes arise, consumers should pay attention to the first aspect of protecting themselves. and focus on prevention. Whether it’s shopping disputes, travel disputes, or personal injury disputes, it can be roughly divided into two categories. The first type is consumer property loss caused by disputes, and the second type is consumer personal injury.
According to the “Consumer Rights Protection Act”, consumers must have channels to protect their rights after disputes occur. One is to file a complaint or report to the competent consumer protection authority and the second is to inform consumer associations in various places. One way is that consumers and businesses can resolve their disputes through reconciliation.
