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Original caption: Behind the “23-year-old girl jumping out of the body” incident: Truck driver may refuse to provide location information, rig still monitoring?
It has been 19 days since the “freight car jumped out of body” occurred and it is still getting a lot of attention.
On February 25, the Ministry of Transportation responded to the recent incident of a girl jumping out of a car in Huolala. The Ministry of Transport noted that whether it is a traditional road freight logistics company, a new business model and a new model that is based on the growth and development of the Internet and information technology, or a platform for e-commerce involved in the field of logistics, must firmly adhere to the bottom line of safe development Put the maintenance and protection of people’s lives and property safety first.
When the driver fulfills the order on a daily basis, the key is whether the platform records and monitors the journey path. Previously, Ms. Che’s relatives said that the order went off course while driving and did not follow the route planned by the application. Regarding whether the driver was off course, CBN contacted Huolala and, as of press time, no response has been received.
The version of the truck driver may refuse to provide location information.
So, Huo Lala monitors the driving route and driver positioning?
On February 21, Huo Lala posted an explanation on his official Weibo to restore the whole story: On February 6, Changsha user Ms. Che made an appointment on the platform for a move order and jumped on the way to move with the car. That night. The ordering service driver Zhou Mou immediately called 120 to see a doctor. Ms. Houche passed away due to ineffective medical treatment.
According to the police arrangement, Huolala failed to reach an agreement on February 11 during the first discussion with his family about the consequences.
Huolala’s latest announcement on February 24 showed that the platform obtained the family’s understanding on the afternoon of February 23.
Huolala also said that there are many problems on the platform that need to be rectified:One is the lack of security early warning; the second is the imperfect product safety function, and there are key deficiencies in the car tracking order itinerary record; the third is slow tracking speed.
The three previous points are also the focus of criticism of Huolala by the majority of Internet users in this incident.
A China Business News reporter inquired about the “Privacy Policy” of the Huolala driver version of the app and found that Huolala does not strictly monitor driver location information. According to the “Privacy Policy”, the platform will perform positioning calculations and cost calculations on the location information of the users of “Huo Lala Driver Edition”, but the driver can disable the positioning function through authorization system and stop the “Huo Lala Driver Edition” from the verification of the driver location. Information gathering. Refusal to provide location information will not affect normal use of other “Cargo Driver Edition” features and services.
In the February 24 announcement, Huolala also stated that it will “add the position protection function to the scene of the follow-up order to identify and warn of abnormal conditions such as trajectory deviation and extended stay for the first time. This updated version will be released on March 28 “.
“There are many reasons for chaos in the moving industry, mainly because most people do not move many times. Generally, they are faced with uneven or unfair treatment and often choose to swallow their words.” Lawyer Fang Zhengyu, Partner at Shanghai Newmai Law Reporter from China Business News Firm A said: “This tragedy used a more extreme outcome to sound the alarm of the industry, exposing the common problems of the industry, and it is expected that promote the introduction of relevant mandatory standards. “
The loading platform must assume the necessary responsibilities
A China Business News reporter learned from Internet freight platform industry experts that there are currently two types of freight forwarding platforms online. One is the combination of cars and goods. The platform connects truck drivers and cargo owners to help both parties complete transportation transactions. Currently, the main domestic platforms of this model are Huolala and Manbang Group. Another way is to provide people with freight transport services within the city. In this case, passengers often follow the car, which is more likely to cause personal safety hazards in the car.
Pan Helin, executive dean and professor at the Institute of Digital Economy at Zhongnan University of Economics and Law, told Yicai.com reporters that the security of the services provided is the minimum requirement of the platform, and the platform must assume the necessary responsibilities. Huolala is still extensively managed and lacks the necessary entry barriers. In the future, Huolala needs to thoroughly review drivers and install the necessary facilities, such as audio and video recording, on operational vehicles.
Huolala’s middleman model is an efficient proxy, but the middleman model also elicited Huolala’s slow response after the incident. Huolala’s operating model is to integrate social transportation resources through a shared model, schedule multiple models, and provide logistics services for individuals, merchants, and companies. As of September 2020, Huolala’s commercial reach has covered 352 cities in mainland China, with 480,000 monthly active drivers and 7.2 million monthly active users on the platform.
In accordance with the “Application Information Service Agreement” of the Huolala-Driver version of the application, Huolala only provides a neutral and independent third-party information broker service for transportation service providers and transportation service claimants. , and has no affiliation, employment, or employment with the Driver Association, joint venture or other relationship.
Zheng Lei, director of the Digital Economy Research Center at the International Academy of New Economics, told a China Business News reporter that some platform-based internet companies have had security incidents before and that there were shortcomings or deficiencies in both. aspects. After rectification, the gaps were filled, the monitoring capacity of the operation process was improved, and this kind of problem was basically solved. The market management department should pay attention to the possibility of such shortcomings in platform-based companies. If necessary, pre-screen to prevent platform-based companies from accepting disease jobs. At the same time, they should strengthen random inspections during the incident, or formulate relevant security management standards, and monitor the rectification of platform-based companies. Then continue operating.
For long-term development, Huolala must transform itself from an intermediary to a service provider. Pan Helin said that at present, because the platform plays the role of intermediary, Huolala’s price-performance ratio is more prominent. However, with the increase in market players, the urban distribution industry will eventually return to service and Huolala should improve its own services. In the long term, as long as the direction is correct, Huolala may still be on the right track after this incident. But if you have been an intermediary without making any changes and without paying attention to customer service, the path will become increasingly narrow.
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