China Civil Aviation to Promote Domestic Passenger Transfer Facilitation Services Industry-Wide

Original Title: China Civil Aviation to Promote Domestic Passenger Transfer Facilitation Services Across the Industry

On the 23rd, the reporter learned from the official website of the Civil Aviation Administration of China that to improve the accessibility, connectivity and operational efficiency of civil aviation,to get betterTransitServicequalityRegarding the passenger transfer experience, the Civil Aviation Administration of Civil Aviation issued the “Guidelines for the implementation of the facilitation of civil aviation passenger transfers” (hereinafter, the “Guide”) to promote the facilitation services for the transfer of national passengers throughout the country. industry, and deals with passenger services, baggage services, and abnormal flight handling.

　　Optimize the shortest connection time at the airport.

For passenger services, the “Guide” proposes: carrier, airport, aviationSalesattorneyPeople and other related units transfer facilitation services in salesproductOr through flight products, the ticket buyer must be clearly informed about the content of the service, including ticket purchases and changes, free baggage allowance and excess baggage charging standards, etc. -One-time payment and convenient services such as check-in, one-time security check, direct baggage check, etc. If the flight is abnormal, passengers must be informed of the itinerary change information and related informationsecurity measures; Set up guidelines on transfer linkLogo, Make reasonable arrangements for ground handling personnel to provide orientation and other assistance services; the airport should simplify check-in, security, baggage control and other transfers as much as possibleProcessOptimize airport shortest transfer connection time (MCT) and combine passenger needs and airport reality to launch express transfers, overnight transfers, and inter-airline transfers, etc.special service; Improve the level of computerization, networks and digitization to ensure that relevant entities quickly obtain information on flights and baggage of transferred passengers.

　　Pictures of checked baggage must be collected at the transit airport

Regarding baggage services, the “Guide” indicates that the carrier, departure airport or landService agentPeople should be signing upworktopInform passengers about the facilitation of the transfer and the content of the onward flight service, including relevant information such as the direct baggage check-in service, free baggage allowance, excess baggage charges, and collection methods ; direct baggage must be tagged with relevant placards at the departure airport and tested for installation Located in the designated area of ​​the cabin; when direct baggage is transferred at the transit airport, the carrier and the airport must coordinate with the corresponding security department to provide checked baggage transfer services; The transit airport must collect the information image from the checked baggage on the direct flight and keep it for at least 21 days.

The “Guide” clarifies how to deal with flight irregularities. If there is a special agreement between the two carriers, the agreement will be processed and the passenger will be notified in advance.In other cases, a dedicated person should be responsible for handling the matters related to the service and clarifying to both parties according to the irregularities of the previous or next flights.responsibilityIf checked baggagetransportIf there is an abnormal situation during the process, if there is a special agreement, proceed according to the agreement and inform the passenger in advance; in other cases, the service provider must immediately report if the luggage is abnormal at the destination airport.WarningPassengers, in accordance with the regulations andcontractRelevant terms are agreed to provide solutions.

Especially for domestic direct transport flights, the “Guide” also proposes that, in addition to providing transit facilitation services for passengers, air carriers who need to develop commercial cooperation between airlines should formulate and announce the relevant conditions of carriage. ; carriers and airports involved in the service must have special staff or counters at the departure airport and at the transit airport to provide guidance, check-in, baggage dispatch, worry-free transfer, acceptance of complaints and other related services; implementation of direct flightsRegistration system, Carrier, aviationSales agentRenhe’s online sales platform will not sell Tongcheng flight products not registered under the Tongcheng flight name. If there is abnormal baggage at the destination airport of the direct flight, the carrier at the back of the direct flight shall, in accordance with the principle of the first inquiries, provide solutions in accordance with the guarantee agreement and handle them properly, and then proceed based on the information retained in the images of the transit airport Good division of responsibilities and settlement of fares.

In the future, the Civil Aviation Administration will study and issue the “Through FlightmanagementMeasures “and other support facilitiesNormative documentsAnd support policies to continue promoting the facilitation of passenger transfers.jobsStandardization and standardization will increase the popularity of baggage direct and via flights.

(Source: Jinyang.com)

(Responsible editor: DF524)