Notice on the implementation of the “Implementation Plan for the effective solution of the difficulties of the elderly in the use of smart technology”

Qingdao Municipal Office of Culture and Tourism

Notice on the implementation of the “Implementation Plan for the effective solution of the difficulties of the elderly in the use of smart technology”

The district and city culture and tourism offices (commissions) and the offices are all units:

In accordance with the requirements of the Ministry of Culture and Tourism and the Provincial Directorate of Culture and Tourism on the implementation of the “Notice of the General Directorate of the State Council on the Effective Solution of the Difficulties of the Elderly in the Use of Smart Technology “, the Municipal Directorate of Culture and Tourism has promoted the solution to the elderly in the field of culture and tourism. The difficulty of using smart technology to protect the basic cultural rights of the elderly is reported as follows:

1. Work arrangement

(1) Relevant provisions for rectification work. In the near future, we have concentrated our efforts on promoting the rectification of cultural spaces and tourist attractions to ensure that all traditional services are in place and solve the problem that older people cannot enter cultural places and tourist attractions due to to difficulties in the use of smart technology.

1. Keep the traditional dating method. In the case of public libraries, museums, cultural centers, art galleries, commemorative monuments, theaters and other cultural places and tourist attractions that require advance reservation, manual windows and telephone lines should be reserved to facilitate that the elderly make reservations in the place and by phone.

2. Allow others to make appointments. The design of the reservation system for cultural venues and tourist attractions should allow elderly family and friends to help make reservations on your behalf. Seniors can enter cultural venues and tourist attractions with screenshots of the current reservation code and ticket purchase information on the day.

3. Reserve the space without an appointment. Green passages open at entrances to cultural venues and tourist attractions, and a certain number of walk-in tickets or on-site ticket purchases are reserved for seniors who have not made an appointment in advance. The ticket office maintains the cash purchase method. If the flow of people in the premises reaches the maximum current limit, the elderly should be patiently explained to the elderly, and at the same time, the premises should be cleared and diversion work should be arranged for the elderly to enter later .

4. Keep the traditional registration method. Cultural venues and tourist attractions cannot deny access to the elderly because they cannot retrieve the “health code” because they do not have a smartphone, and they can arrange for the elderly to register with valid documents such as ID cards. identification and certificates of the elderly under the premise of preventing and controlling the epidemic. Enter and take effective measures to strengthen the protection of personal information.

5. Provide manual assistance. Cultural venues and tourist attractions may install public welfare posts for the elderly and disabled at the entrance. Staff, volunteers, etc. they can use eye-catching posters to help the elderly and others with smart technology difficulties to perform “health codes”, appointment codes, ticket purchase information, and more. . In cultural venues and tourist attractions, staff or volunteers are available to perform mobile services to provide assistance to older people in solving problems such as difficulties in the use of smart technology.

6. Good information orientation. In order for the elderly to enter cultural places and tourist attractions, obtain electronic explanations, use self-service equipment, etc., cultural places and tourist attractions should provide the necessary information guide, such as the use of large characters to mark the times opening, green channels and operating instructions in prominent places. In places where signs cannot be posted, reading glasses or magnifying glasses should be provided for the elderly, and voice guidance should be properly configured to facilitate the elderly to obtain information.

(2) The next work arrangement. By the end of June 2021, focus on high-frequency matters and service scenarios for the elderly in culture and entertainment, guide public cultural institutions, cultural and tourism enterprises to provide smarter products and services suitable for aging , and promote older people to enjoy smart services more commonly. , The traditional service method is more perfect. By the end of June 2022, the elderly will be promoted to have a significant improvement in the level of smart services in cultural and tourism fields, convenience will continue to increase, and online and offline services will be more efficient and coordinated .

1. Organize training for older people. Public cultural institutions of all levels should combine the work of colleges and volunteer services to design training courses and easy-to-learn user guides for older adults in their jurisdictions to use smart technology in high-frequency matters and usage scenarios, so that willing older adults can master basic intelligence as soon as possible. technology.

2. Develop smart apps suitable for older people. In response to the general cultural needs of the elderly in opera, square dancing, mass singing, painting and calligraphy, etc., guide companies to develop and design intelligent applications suitable for aging to provide comfort to the elderly in entertainment Social.

3. Expand smart channels. Guide cultural sites and tourist attractions to explore the use of 5G, ultra high definition, virtual reality, augmented reality, and other technologies to help seniors conveniently enjoy online tours and view performances, exhibits, and other smart services.

4. Strengthen the system standards. When formulating relevant standards and norms for cultural places and tourist attractions, the real situation of older people in the use of smart technology should be taken into consideration, in order to ensure adequate coverage.

2. Relevant requirements

(1) Do a good job in communication and deployment. The culture and tourism bureaus (committees) of all districts and cities should quickly convey the spirit of the relevant core documents to their subordinate cultural places and tourist attractions, and make arrangements for rectification work. Cultural places and tourist attractions with problems must be rectified before December 31, 2020. The Municipal Bureau will form a working group in due course to carry out on-site visits without prior notice to notify cultural places and tourist attractions that are not effective in the rectification and refusal to enter the cultural spaces and tourist attractions of the elderly who have difficulty in the use of smart technology.

(2) Do a good job in orientation and training. District and city culture and tourism offices (committees) and all relevant units will organize staff and volunteers from cultural landmarks and tourist attractions to train in a timely manner, unify their ideological understanding and enable them Quickly understand methods to help older people solve smart technology challenges and improve services. Level.

(3) Do a good job in advertising and promotion. The district and city culture and tourism offices (committees) and the relevant units shall inform and publicize the rectification work through traditional media such as television, newspaper and family radio for the elderly, as well as post notices to neighborhood community committees and eliminate the cause of the elderly. The fear of using smart technology to avoid entering cultural places and tourist attractions guides the whole of society to protect the rights and cultural interests of the elderly.

(4) Do a good job in summary and presentation. All districts, municipalities and culture and tourism offices (commissions) and relevant units pay attention to the collection of experiences and the solution of problems in the process of carrying out rectification works. The district and city culture and tourism offices (commissions) and related office units are requested to report on the main rectification work methods, experience gained and existing problems before 10:00 on 4 January 2021 (Word version and PDF scanned version), Report to the relevant offices of the Qingdao Municipal Office of Culture and Tourism through Jinhong.com, including: the implementation of public libraries and cultural centers will be reported to the “Office of Public Service”, the implementation of the museum’s memory system will be reported to the “Office of Museums and Social Cultural Relics” and the Museum of Art, The theater system depends on the “Department of Art”, and the implementation of tourist attractions are reported to the “Resource Development Office”.

Contact person and phone number:

Dai Shiqun, Public Services Office, Tel: 85811531

Li Guangyin, Department of Art, Tel: 85813065

Bi Zhen, Department of Museum and Cultural Social Relics, Tel: 85815375

According to the chapter of the Resource Development Division, Tel: 85810850

Qingdao Municipal Office of Culture and Tourism

December 30, 2020