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Original title: Enhance the ticket buying experience and ease the way to the Spring Festival.
The annual Spring Festival transportation is about to begin. On December 30, the 2021 Spring Festival train tickets will be officially released.
2021railwayThe Spring Festival travel season begins on January 28 and ends on March 8. In a total of 40 days, the national railway is expected to send 407 million passengers, an average of 10.18 million passengers per day. A train ticket will bring wandering people side by side with worry and expectation, saying goodbye to the extraordinary 2020, and “mobile China” will be full of spring.
To fight for Spring Festival transportation, we must first fight the battle for ticket sales.
Take full advantage of the road network and improve ticket purchase protection. On the eve of New Year’s Day, a large number of new railway lines from Hehang, Yinxi, Zhengzhou-Taiwan high-speed railway and Beijing-Xiong intercity railway, as well as Shanghai-Sutong and Fuping were put into operation. road network are more complete and the advantages of the high-speed rail network are more obvious. In particular, the coverage and accessibility of the high-speed rail network have been further improved, effectively upgrading the Beijing-Tianjin-Hebei canals, the Yangtze River Delta, Shaanxi-Gansu-Ningbo, Shanxi-Gansu-Ningxia. , Shanxi-Southeast and the access channels to the Western Straittransportcapacity. Provides effective transportation support for people to travel during the Spring Festival, which not only makes the connection between various places more convenient, but also makes the way home smoother, completing the “way” .Rigid demandFor “good walking”qualityThe change pursued.
Accurate capacity allocation to satisfy ticket purchasedemandBuying tickets in standby modedata analysis, Accurate policy implementation and flexible capacity allocation. In “Beijing, Shanghai and Guangzhou”Passenger flowIn concentrated areas, additional passenger trains will be added before and after the festival to ensure transportation capacity. Innovate transportation organization, scientifically utilize “skylight” time of busy high-speed railway lines, and organize EMU night trains to cover Beijing-Shanghai, Beijing-Harbin, Shanghai-Kunming, Xicheng and other lines with concentrated passenger flow . At the same time, the scale of regular-speed passenger trains was maintained and 81 pairs of non-profit “slow trains” continued to be opened to meet the diverse travel needs of passengers.
InnovationServiceMeasures to improve the ticketing experience Extend the time of the 12306 railway website ticketing service, synchronize the offline window change rules, rightcashTickets bought and takenRefundPassengers with the coupon can first go through the refund procedures on the 12306 website and go to any railroad nationwide within 180 daysstationReceipt of refunds; the station’s self-service ticketing team has added a refund function to provide 24-hour service; insist on carrying out manual ticket sales at the windows and manual service guide for buying self-service tickets; all manual windows support cash purchases to ensure senior ticketing services Identify passengers over 60 and prioritize lower berths. A series of fast and convenient modes of service improve the happiness index of passengers and the journey home of warm people.
Share the dividends of development and reduce ticket purchase costs. On the basis of summarizing the practice of fare discounts during Spring Festival transportation in previous years, the department of railways further expanded the scope and range of fare discounts. Expand the range of discounts from temporary passenger trains, “reverse” trains with unpopular routes or directions, to “advanced” trains with certain designated passenger trains, popular routes or directions; normal speed passenger trains have the lowest discounts for each seat category The 50% discount will be extended to a minimum of two discounts for hard seats and a minimum of 50% for soft and rigid beds EMU trains will be they will extend from the original maximum discount of 20% to a minimum of 50%. “People’s Railway is for the people”, the railway service is more humane and the Spring Festival trips are moving in a warm and orderly direction.
The Spring Festival journey is an arrival toward reunion and a departure toward the future. A small train ticket connects warmth and reunion, and behind it is the hard work and good wishes of the railway staff. We believe that with the launch of the train tickets for Spring Festival Transportation, the 2021 Spring Festival Transportation will also carry people’s new expectations of a better life in the new era.
(Article source:China Economic Network）
(Responsible editor: DF537)
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