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Previous traditional service methods have been canceled and replaced, and service places and areas that have caused inconvenience to the elderly should be rectified immediately if they become obstructed by driving a car without a health code, cash payment is refused, and picks up 94-year-old man for facial recognition …With the rapid growth of the aging population in China, many older people encounter inconveniences in daily life, such as shopping, travel, medical treatment and consumption, because they do not know the Internet or use smartphones. The problem of the “digital divide” has become increasingly prominent.
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These difficulties faced by the elderly seem to be trivial things in daily life, but in reality they are related to the vital interests of hundreds of millions of older people.
The State Council recently issued the “Implementation Plan on the Practical Solution of the Difficulties of Older People in the Use of Smart Technology” (hereinafter, the “plan”), and proposed that in various scenarios of daily life They must maintain traditional methods of family care for the elderly to fully guarantee the use of smart technologies. The basic needs of the elderly who encounter technical difficulties.
After the publication of the “Implementation Plan”, 22 departments, including the National Development and Reform Commission, the National Health Commission, the Ministry of Industry and Information Technology, the Ministry of Transportation and the People’s Bank of China held a national teleconference on December 4 to effectively address the use of older people. Smart technology is a difficult job to implement.
The meeting called for swift action to focus on 7 types of high-frequency issues and service scenarios involving travel, medical treatment, consumption, entertainment and service in the daily lives of the elderly, and implement the 20 specific measures specified in the “Implementation Plan” one by one. For places and service areas where traditional service methods have been canceled or replaced at an early stage, and have caused inconvenience to older people, immediate rectification and reform is necessary.
In response to the situation that some older people do not have Internet access, the plan proposes that “all localities will not use the ‘health code’ as the only pass for staff.” Wang Haidong, director of the Department of Aging and Health of the National Health Commission, told a press conference of the Information Office of the State Council that he will continue to promote the integration and mutual recognition of “health code” information. . For the elderly and other groups, they can register with valid identification cards and have paper. Alternative measures such as proof of passage, presentation of “communication itinerary card” as auxiliary itinerary certificate, and areas and places where conditions permit should enable “channels without health codes” for older people who do not use smartphones.
Regarding daily consumption, Li Wei, Director of the Department of Science and Technology of the People’s Bank of China, said that the centralized rectification of cash rejections and the construction of a long-term mechanism will be carried out, through visits unannounced, inspections, etc., to conduct pioneering investigations and establish a database of illegal entities for key tracking. Those who refuse to accept cash with a high degree of public service, people’s livelihoods and public concern, and with a wide range of influence, will be severely punished in accordance with the laws and regulations.
The Ministry of Industry and Information Technology also stated that it plans to take special actions in the near future to focus on the specific needs of the elderly and the disabled, promote the transformation of related websites and mobile applications, and encourage companies to provide related applications such as “care mode” and “senior mode”.
The plan also mentions the optimization of taxi rank services for the elderly. Maintain the parade taxi call service and increase the dial-up fee for the phone call service. Guide ride-sharing platform companies online to optimize ride-sharing software, add a “one-click ride-sharing” feature, encourage on-call service provision, and prioritize seniors for orders.
Related companies are also taking action. For example, to facilitate travel for the elderly, Didi Chuxing has successively introduced functions such as taxi calling, care mode and payment by family and friends. Older users can issue invoices with one click and support viewing of large fonts. For older users who do not have online payment accounts, family and friends can link the Didi Seniors account through the “Didi Family Card” and activate the “Family and friends pay” feature for them. For seniors who do not have a Didi account, family and friends can request a car for seniors through the “Didi-hailing” feature.
According to the plan, by the end of 2022, the level of smart services enjoyed by older people will be significantly improved, convenience will continue to increase, online and offline services will be more efficient and coordinated, and a long-term mechanism will basically be established. deadline to resolve the “digital divide” faced by older people.
