Four levels of Meituan takeout to enhance the passenger experience and promote smart cabinets for food collection

Original title: Meituan takeout four main levels to improve the driver experience and promote the implementation of smart food cabinets

On November 26, the 7th anniversary of Meituan Takeaway and “Rider Experience and Ecological Construction”communicationIt will be held in Beijing.

“Recently, Meituan Food Delivery has held 53 passenger talks, focusing on the food collected at the talks.mechanism43 core issues, such as the appeal mechanism, etc., have been gradually improved and implemented. “Meituan oldervice presidentDaojia Business GroupPresidentWang Puzhong said: “On this basis, Meituan Takeaway was launched today.”Same boat project‘, intended to listen to cyclists, includingsocietyVoices from all walks of life began and continued to promoteto get betterproductversusService, Meituan Takeaway will beginjobsGuarantee, experience improvement,ProfessionFour levels of development and life care enhance the cycling experience and green building. “

　　100 product experience officers will be specially hired for 196 cyclist talks

Wang Puzhong said that in response to the “food collection and delivery mechanism” and the “appeal mechanism” that passengers focused on during the first talks, Meituan Food Delivery is successively launching various improvement measures.

“We are also aware that it is a long-term task to listen and see that it is a long-term task. The ‘One Boat Plan’ launched this time is to continue to work hard in terms of cyclist experience and green building,” said Wang Puzhong, Meituan Food Delivery in 2021 There will be 196 cyclist talks, and more than 100 cyclists will be specially hired as the first group of “product experience officers”. Experience officers will open registration for riders and will have many “privileges” such as new features and new services to be launched by riders. Will be invited firsttestAnd give feedbackopinionThey will also make suggestions on the operational logic, functions and iterations of the rider APP rules. These suggestions will become an important direction and foundation for the improvement of rider products.

It is understood that the rider’s feedback from the “Product Experience Officer” can be connected to the person in charge of the product through the rider’s APP, once the opinions are adopted, they will enjoy the special distribution of the platform.tolerance, While special medals are shown in the pilot appLogo。

　　Launched the “One Ship Plan” to enhance the pilot experience on four main levels

Meituan DeliveryGeneral ManagerWei Wei said that the “One Boat Plan” will be a long-term plan. Moving forward, we will continue to learn from the input of all parties and continue to iterate measures to optimize the delivery experience.

At the occupational safety level, the production capacity of smart helmets will increase even more and the mass launch will begin in 2021 to help passengers travel more safely; To improve passenger safety awareness, it will increasetrafficSafety trainingFrequency, the current security training has covered tens of millions of people; Investment in R&D will also be increased to promote efficient and compliant distribution routes.

At the rider experience level, the rider evaluation merchant role has been added; rider complaint handling will be updated for issues such as waiting times and complaints caused by special reasonsProcessAnd strive to solve conventional problems in 24 hours; accelerate the installation of smart food cabinets, which currently cover 18 cities and will be rolled out across the country in the future; optimize the user APP interface and set up a normal “old and new” mechanism to enable experienced riders We help new riders to better integrate and adapt to work.

　　Career developmentAt the level, Meituan Waimai has organized the first exclusive national takeaway horsemen festival “717 Knights’ Day” in 2018. Through the activities of the knight’s day, the horsemen feel respect and warmth, thus enhancing their professional identity; At the beginning of the year, online dispatchers were formally selected for the “Chinese Vocation Ceremony”, which will build a more scientific vocational training and growth system for passengers and help passengers achieve higher quality.job。

Regarding life care, Meituan Waimai has launched a “health protection package” for passengers, covering free annual passenger physical examination, free online consultation, small daily first aid kit, consultation psychological, medical treatment of illnesses, serious hospitalization and funds for the care of critical illnesses; Except for riders Meituan Waimai also pays attention to the education of child cyclists, offers free online courses for child cyclists and initiates charitable donations to rural primary schools in the main source of poor cyclists; In addition, the “Kangaroo Baby Charity Program” initiated by Meituan Waimai, Providing assistance for serious illness to the children of takeaway cyclists throughout the industry. So far, a total of 70 motorcycle kids have been helped, including 55 Meituan takeaways, 10 Ele.me, 2 flash free,Dadaist2 and 1 KFC delivery platform.

(Source: China News Network)

(Responsible editor: DF381)