We will accompany you to overcome these gaps together. Focus on the “Implementation plan to effectively solve the difficulties of the elderly in the use of smart technology” _ 东方 Fortune.com

Original title: These gaps, we will accompany you to cross them together-Focus on “Implementation Plan for the Practical Solution of the Difficulties of the Elderly in the Use of Smart Technology”

Traveling without a health code is inconvenient, and there are many “roadblocks” to online registration, online medical treatment, and online shopping … Rapid developmentinformation technologyWhile it allows more people to enjoy the convenience, it has drawn an invisible “gulf” in front of the elderly.

The General Directorate of the State Council announced on the 24th the “Execution Plan to effectively solve the difficulties of the elderly in the use of smart technology” and proposed solutions for the various “weak points” and “difficulties” that people encounter. older in the use of smart technology.

At the end of 2019, the Chinese population of people aged 60 years and older reached 254 million, representing 18.1% of the total population. Can the solution solve the problems of the elderly? What should we do to help them close the “gap” caused by the rapid development of technology?

　　Don’t use “health codes” and are often blocked by standardized epidemic prevention and control?

[Escuche a los ancianos]Since the epidemic, code scanning has become a necessity. But for the elderly who cannot use smartphones and cannot scan codes, the “health code” has become a “blocker” in daily life.

[Propuesta]All locations will not use the “health code” as the only pass for staff. For the elderly and other groups, alternative measures can be taken such as registration with valid identity documents, printed pass certificates, and presentation of a “communication itinerary card” as an auxiliary travel certificate. With the premise of fully guaranteeing the security of personal information, promoting the “health code” and the DNI,Social SecurityCards, old-age cards, citizens’ cards, etc. they are interrelated and gradually become aware of “card swipe” or “face swipe” access.

[Exploración y práctica]In Jiangsu Provincial Hospital for Traditional Chinese and Western Integrated Medicine, a “Swipe your ID card” area was set up next to the electronic gates that scan the Su-Kang code channel. After the family helped apply for the Su-Kang code in advance, the elderly only need to swipe their ID card to enter the hospital.

　　Is the taxi calling software too complicated and traveling difficult?

[Escuche a los ancianos]Transportation software is too complicated to operate, mobile payment, “code scan” travel is not easy … When young people enjoy the convenience of traveling thanks to intelligence, many elderly people lament the difficulty of travel.

[Esquema]Online Car Calling Platform Guidethe companyOptimize your ride-sharing software, add “one-click ride-sharing” functionality, and encourage electronic call service deliveryService, Give priority to the order of the elderly Transport by rail, road, water, civil aviation passenger transport and otherstrafficIt is necessary to retain the form of use of cash, paper receipts, vouchers, certificates, etc. to board the bus.

[Exploración y práctica]At a taxi stand in Shanghai’s Putuo District, Elder Chen Deming is using the offline “one-click taxi” feature. He told reporters that after pressing the button, the demand will be sent to nearby taxi drivers and the response rate is generally higher than that of online taxis.

Deputy, Shanghai Unified Taxi Platform “Shencheng Travel”General ManagerXu Yiqun said that during peak hours, the number of car call requests for seniors reached three to four thousand a day. The online app is also continuously optimized for feedback from seniors, such as setting up a large font car call mode for seniors and launching a family-based car call feature.

　　Online registration is not easy, what should I do if I seek medical treatment?

[Escuche a los ancianos]Online appointment registration, self-service checkout, printing and self-service inspectionreport…… Intelligent medical service that brings great convenience to people has become a problem for many older people seeking medical treatment.

[Propuesta]Related medical institutionscompanyA variety of appointment registration methods need to be improved, such as telephone, Internet and on-site A certain percentage of number sources must be provided on the site, manual service windows such as registration, the payment and printing of inspection reports, and medical guides, volunteers and social services.jobsProvide medical guidance services for the elderly.

[Exploración y práctica]At the First Hospital in Changsha City, Hunan Province, nurses and volunteers helped the elderly to register and pay fees at the self-service machine using their ID cards. The hospital has a special priority window to serve the elderly over 65 and others.

“Guide the doctor by hand, and I have learned it after some operations. Intelligence can also bring comfort to the elderly,” said Fan Zhongdong, 66, from Kaifu District, Changsha City.

　　What should I do if I pay online and do not receive cash without being sure?

[Escuche a los ancianos]Mobile payment and online payment are not insured Many merchants are unwilling to accept cash payments.BankOperating smart terminals in branches is complicated … Young people use mobile payments without problems, but many older people feel uncomfortable.

[Esquema]reservedTraditional financeservice methodRetail, catering, shopping malls, parks and other high-frequency consumer places for the elderly, water and electricity tariffs, etc.Public serviceThe payment of fees and administrative fees must support cash andBankCard payment Increase cash rejection and rejectionBankThe rectification of discriminatory behaviors such as card payments.

[Exploración y práctica]In the context of smart transformation, traditional bankingcounterReduce gradually. Many banks in Beijing have increased staffing in the lobby to guide and accompany the elderly in need of assistance.

“The people are older, their eyes are not good and their movements are slow. The patient guidance of the bank staffsensationVery sweet. “Aunt Leng, who is almost 70 years old, said,” Advanced equipment is very important, but more important is human service. “

　　Cultural and sports venues are not old enough to entertain and exercise just to dance?

[Escuche a los ancianos]Many cultural and sports venues need to be booked online and only children can help them.Smart serviceIt is not very useful.

[Plan]Parks, sports and fitness facilities, tourist attractions,culturePlaces such as museums, libraries, museums, and art galleries should retain manual windows and phone lines, and reserve a certain number of off-line ticket or entry places without reservation for the elderly. in public, etc.Cultural needs, Develop and design smart applications suitable for the elderly.

[Exploración y práctica]There are 1,500 elderly people in Yingcai Community, Beidaihe District, Qinhuangdao City, Hebei Province. Through the exploration and establishment of a “one-stop-shop” elderly care service system, comprehensive “on-demand” services are provided for the elderly in clothing, food, housing, entertainment and health. Community resident Li Lanxiang said that she learned elegant Tai Chi with her mobile phone. A few days ago, he took his old neighbors to win two awards in the city competition.

　　It is very convenient to handle government affairs, what should I do if I cannot handle it online?

[Escucha al anciano]”Internet ++ The government service “allows older people to do fewer errands, but in many cases they have to depend on the help of children.”

[Programa]Government service platforms at all levels should haveAuthorizationattorney, Family and friends agency and other functions, convenient for the elderly who do not use or cannot operate smart phones to do so online. High-frequency services, such as health care, social security, civil affairs, finance, telecommunications, postal services, letters and visits, check-in and check-out, and payment in life, must be managed offline .

[Exploración y práctica]In many local government business rooms, there are special service windows for the elderly. Beijing recently issued an initiative for industry windows to optimize services and provide “green channels” for the elderly.

　　Smart terminals are not easy to use and cannot be used, how can this barrier be lifted?

[Escuche a los ancianos]The use of smart terminals brings a lot of convenience to life, but many elderly people do not use it or do not use it well.Develop an intelligence that is easy for the elderlyproduct, To help you learn to use, is your voice.

[Propuesta]Promote the aging transformation of smart terminal products such as mobile phones, so that they have large screens, large fonts, large volume, large battery capacity, simple operation, and more convenient features for the elderly. Aiming at the application difficulties of the elderly in daily life, organize industry training institutions and experts to carry out special training.

【Exploration and Practice】 Chen Chunfang, 70, a 70-year-old man from Kaifu District, Changsha City, participated in a community-organized training on the use of smartphones for the elderly last week. “Young people give us lessons. They are patient and we are serious.”

Technological innovation changes with each passing day, to truly solve the technological “gap” faced by older people, it is necessary to use the eyes of older people to pay attention to their needs. Ultimately, this requires the joint effort of the entire society.

(Article source:Xinhuanet）

(Responsible editor: DF524)