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The heating test started yesterday, and Beijing Thermal Group will test the promotion of artificial intelligence heating network control system to understand the heating situation of residents in real time.
96069 heating hotline achieves full coverage of Beijing
As of 0:00 yesterday, the boiler rooms in all of Beijing’s districts have been turned on for a unified test operation. This year, Beijing Thermal Group’s “96069” customer service hotline has achieved full coverage in Beijing for the first time. If there is a heating problem, citizens can call for inquiries 24 hours a day. In addition, Beijing Thermal Group will test the promotion of artificial intelligence heating network control system. At present, 5G smart temperature measurement boxes have been installed in 10,000 residential homes on a trial basis to understand the heating situation of residents in real time and solve heating problems.
According to Beijing News yesterday, in accordance with Beijing’s heating installation requirements, the city’s regional boiler rooms were turned on and put into operation.
Total heating capacity this winter can reach 9128 MW
Yesterday morning, the reporter went to the Wangjing Lantian Boiler Room of the Chaoyi Branch of the Beijing Thermal Group. Zhang Dengrui, the leader of the heating production equipment, was monitoring various heating equipment data in real time through a computer screen.
Zhang Dengrui announced that since midnight yesterday, the two boilers in the boiler room have been officially turned on and the temperature of the main water supply has been maintained at about 60 ° C. “For a period of time before formal heating, We will focus on the test operation of the equipment and start up other boilers according to the change in outside temperature to gradually increase the temperature. “
According to Hu Di, deputy director of the Beijing Municipal Management Committee Heating Office, in accordance with the deployment requirements of the city’s heating work, the city’s regional boiler rooms will be turned on and tested on November 7. Sheung Shui and continued to operate in a hot state, and the temperature of the residents’ houses gradually increased until the heat supply reached the standard and stable heating.
According to the competent person in charge of Beijing Thermal Group, all the group’s work, such as heating production and operation, customer service assurance, emergency preparedness, and standardized epidemic prevention and control, are all in place. Beijing Thermal Group manages 324 million square meters of heating area in the city, accounting for 36% of the city’s total heating area, including 191 million square meters of residential users, 133 million square meters of public buildings. and 1.94 million thermal users. The heating area of the municipal heating network is 197 million square meters.
During the heating season, Beijing Thermal Group will strengthen the combined heat and power distribution mechanism, and strengthen the formulation and implementation of the heat supply plan. Total heating capacity this winter can reach 9128 MW. 8 thermal power plants, 7 self-owned Jianfeng heating plants (Zuojiazhuang, Fangzhuang, Shuangyushu, Xima, Beichen, Baoneng, Huajiadi), 3 emergency heat source plants and 2 self-owned temporary emergency heat sources The plant will provide heat source protection for the district heating network.
Solve problems such as pipe running and dripping before formal heating
The reporter learned from the Beijing Municipal Urban Management Committee that, according to the relevant requirements of the heating test work, each heating unit shall carry out continuous thermal debugging of the system during the heating test operation to solve the problems of poor system circulation and pipe leaks. To solve the problem, before formal heating, make sure that the heating temperature of residents’ houses reaches 18 ° C during formal heating.
After the heating test, residents should pay close attention to the heating installations of the house. If the heating in the house is not hot, there are leaks of running water, etc., they can call the service phone of the community heating unit directly to report the repair; If the heating unit is not occupied on time or the community does not have proof of ignition In operation, you can call the supervision telephones of the municipal and district heating service to receive complaints.
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The “96069” service area reaches 895 million square meters
In the heating season 2020-2021, Beijing Thermal Group’s customer service hotline “96069” achieved full coverage in Beijing for the first time, providing professional services to 1,200 heating units in 16 city districts, with a 895 million square meter service area. If citizens have heating problems, they can call for inquiries 24 hours a day.
“Judging from the period of time since the pressure test, the total amount of wiring has decreased significantly compared to the previous heating season,” said He Yingna, director of the Beijing Thermal Group customer service center.
According to reports, at the peak of the hotline, this year Beijing Thermal Group will organize a total of 140 seats and functional staff to handle users’ heat supply repairs, consulting and other related services. In addition, users can also manage heating services through WeChat, Weibo and Palm Heat.
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Promote smart temperature measurement box to realize “do it before litigation”
Wang Jiaming, manager of heating production department of Beijing Thermal Group, introduced that in this winter heating season, Beijing Thermal Group will test an artificial intelligence heating network control system in three large communities and a large heating room. regional boilers in Beijing, covering more than 400,000 square meters of heating area. , More than 4,000 users, and will expand the promotion in Beijing in the future.
Wang Jiaming introduced that the artificial intelligence heating network control system used in the pilot program mainly regulates the heat from the secondary water supply pipe network. Automatically collects room temperature data by installing room temperature collectors in residents’ homes and captures user heat consumption in real time. Based on current outdoor weather conditions and other factors, the system analyzes and predicts the current and future temperature of each building’s water supply, and then automatically issues instructions for adjusting the valve pressure and the flow rate of the plumbing network. heating at the entrance of each unit to achieve The distribution of heat in each area is balanced and the room temperature is precisely regulated.
“This can not only achieve precise temperature control according to user needs, avoid unstable heating, uneven room temperature heating, and meet the heating needs of a larger area, but also allows staff to issue instructions through the monitoring platform to get more heat The station is unattended. “
Wang Jiaming introduced that at present, Beijing Thermal Group has installed 5G smart temperature measurement boxes in 10,000 residential homes on a trial basis to perform automatic temperature measurement once an hour and feed back the room temperature to the room temperature platform. from Beijing Thermal Group. The heating station and operating personnel receive the relevant data can be processed as soon as the problem is detected.
“In the past, there was a problem with the heating in the residents ‘houses. After the residents reported it, the staff would come to solve it. In the future, with the smart temperature measurement box, you can realize the’ do it before the lawsuit ‘and improve the efficiency of problem solving. ” The group plans to promote 5G smart temperature measurement boxes in the homes of more Beijing residents.
■ Tips
1 Who do I call if there is a problem with my home heating?
If the residential area is heated by Beijing Heating Group, you can call the customer service hotline 96069 24/7. If the community is not heating for the group, you can consult the customer service phone number according to the bill for payment of the heating fee, or consult the community committee.
Users can also manage heating services through WeChat, Weibo, and Palm Heat.
2 Why is the heater not hot?
The most common cause is air blockage, that is, a certain amount of air in the pipe is not discharged, which makes the hot water in the pipe network not circulate normally.
If the heating throughout the unit building is not hot, the air blockage may be caused by the pipes on the upper floor. For the residential area where the heating pipe ventilation valve is installed on the upper floor, it is recommended to keep people in the users’ houses on the upper floor as much as possible during the heating test period so that staff can come check.
Heating pipes and valves may also be aged and blocked. Residents can inform the heating unit staff and make an appointment for home repair.
3 What places are prone to leaks?
During the heating test period, residents should pay attention to watch for water leaks or leaks at the radiator, pipe joints, and pipe valves. The kitchen and bathroom are prone to leaks and leaks Pay attention to places that are not easily detectable, such as heater risers and floor joints.
If you find a water leak or water leak, you should immediately plug the leak with thick towels, rags and other items, and report for repairs in time. Minor water leaks should also be reported for timely repair; Otherwise, the system pressure will increase after entering the heating season, easily causing the heating equipment to explode, injure people and be damaged.
For residents who have installed, modified or replaced heating pipes and radiators after the last heating season, they should pay special attention to leaks.
4 What is the difference between the trial warm-up and the formal warm-up?
The test heating mainly plays the role of preheating the heating pipe network and equipment maintenance in advance, so that residents and heating units can find and solve heating problems in time, in order to ensure that the room temperature reaches the standard during formal heating.
5 What should I do if the room temperature does not reach 18 ℃ during the heating test period?
During the heating test period, the temperature will not reach 18 ° C immediately and it is not necessary to reach 18 ° C. If the room temperature has not reached 18 ° C after formal heating, the user can call the number of Customer Support.
Beijing News reporter Huang Zhecheng
