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The mileage of the star airline is stolen, Brush airlines cannot stay on the sidelines
Ranyu
Another victim joined the much-watched incident of the theft of miles from a star airline. On September 9, actor Li Chen posted on Weibo that his mileage card had been stolen since June 2018 and dozens of people used their airline’s mileage points to redeem free tickets. Li Chen was already the third artist in a week after Wu Lei and Jiang Yingrong found out that his mileage was stolen.
The incident of the “theft of airline miles” from the artists continues to ferment and, sadly, the list of recruits is getting longer and longer. The nature of this matter has gone beyond the scope of “star gossip” and points to serious violations of privacy and infringement of interests. By combining the causes and consequences of the entire incident, we will discover that everyone can have similar encounters. Although most people will not be attacked due to “less mileage points”, if there are objective technical gaps and system gaps, then in theory no one is safe.
How are Star Air miles stolen? According to industry experts, the whole process is very simple. This shows that the identity verification mechanism and the design of the airline’s background rules are seriously flawed. It seems that as long as you know someone’s ID number, you can steal their airline miles points. Today, when personal information is often leaked, this is simply overwhelming.
In accordance with reality, demanding that others not know the citizen identification number and mobile phone number is simply fantasy, especially for celebrities. Airlines included, all major business organizations in modern society must use default user “information leakage” as a premise and incorporate high-level “identity verification” modules into their business systems. It should be noted that the comprehensive protection of consumer interests should only depend on market entities to fulfill their duty of care to the greatest extent possible, and should not overly magnify the individual responsibilities of users. Unfortunately, after the “robbery” incident was triggered, the solution given by the airline was only “recommendation to change the password and inform the police”, in a position of staying out of the way and doing nothing.
Misappropriation of airline miles points for airfare infringes on the property rights of others. In addition to the legal consequences of the pirate, the affected airlines must also assume joint and several liability. Intensive exposure of such cases has given the public an intuitive understanding of the chaos in the management of airline points and the difference in protecting the interests of members. In fact, in the context that means such as dynamic SMS verification and facial recognition verification are sufficient to verify whether they are “operating on their own”, many airlines still “release” just by looking at the identification number. This primitive backwardness and neglect make people shocking.
The chaos of personal privacy “running naked” is bound to be difficult to reverse anytime soon. However, it is an urgent task for airlines to effectively defend the property rights of customers. To fix “big holes” in rules and technologies in a timely manner, and to introduce general mature identity verification and top-secret “strategies”, airlines must act as soon as possible.
