Game reloading and live rewards issues are frequent, Jiangsu Provincial Consumer Protection Committee interviewed 16 companies _ 东方 东方网

Original title: Game Reload, Live Stream Reward Problems Are Frequent, Jiangsu Consumer Protection Committee Interviewed 16 Companies

According toXinhuanet, April 28, Jiangsu ProvinceConsumptionProtection of rightsCommitteeOpen interview with a combination of “face-to-face interview + in the cloud”Netease,TencentVibratoTiger teethWait 16BusinessRelevant companies are required to self-examine on issues like game reloading and live rewards found in consumer surveys.

April 13, consumer survey released by Jiangsu Consumer Protection CommissionReportSaidNetease7 online gaming companies including Tencent, Tencent etc. they have different degrees of visitor mode and can still be recharged, real name certification is not implemented, there are gaps in recharge link, reimbursementProcessComplexity and other problems. Additionally, all 9 live streaming platforms have issues of verifying “small amount no secret pay” by default by reloading and rewarding, inducing consumption and hard to refund.

According to the investigation, as of April 27, the problem of recharging the tourist mode of Happy Consumers, Ultraman Legend Hero and Tianlong 3D has been rectified; Mini World, Creation and Magic, Ultraman Legend Hero Minor Real Name Account Recharge The issue of amount and frequency exceeding the limit has been fixed. In the rectification and optimization of the TT youth voice model, a live broadcast has canceled the default verification of the “secret-free small amount payment” feature.

The person in charge of Tencent’s games who participated in the interview presented that Tencent has completed the real-name authentication of mobile gamesJob, According to the National Administration of Press and Publications “On how to prevent minors from becoming addicted to online games”Notice“Requirement that technical transformation of game duration and consumption limit will be completed in July of this year. Currently, only two King Glory and Peace Elite games have enabled” Real Name Authentication +Facial recognition“Dual verification technology, due to user privacy, facial recognition verification is only used on the recharge payment link, and its other games are gradually moving forward in this technological transformation.

In order to encourage companies to face problems and actively undertakeSocietyResponsibilityIn accordance with the public welfare responsibilities of consumer organizations mandated by the Consumer Rights Protection Act, the Jiangsu Consumer Protection Commission conducted a collective public interview with 7 online game companies and 9 streaming platforms. Live involved in the investigation, focusing on topics like game reloading and live streaming rewards, requiring companies to conduct a self-test, and after interviewing 10WorkdayPresent the optimization tuning plan in writing inside.

Source: “ChinaInternetNetwork developmentStatisticsReport “

According to Jiangsu Internet, the China Internet Network Information Center (CNNIC) published the “Statistical Report on Internet Development in China” (hereinafter referred to as “Report”), as of June 2019, Internet users of China reached 854 million and Internet users under the age of 19.GroupIt represents 20.9% of all Internet users. It is worth noting that in the first half of 2019, the number of mobile applications per capita for Internet users aged 15 to 19 was the highest, reaching 66, the number of mobile applications per capita for Internet users between 10 and 14 years was 40 and the number of mobile applications under 32 was 32. Although the mobile Internet provides comfort for the study and life of young people, it also affects their physical and mental health because some young people are addicted to the Internet.

The “Report” shows that as of June 2019, China’s online game users were 494 million, representing 57.8% of total Internet users; Live online streaming users were 433 million, an increase of 36.46 million since the end of 2018, representing 50.7% of total Internet users. However, as online games and live streams continue to develop, minors are addicted to games,On consumptionSuch problems not only affect the physical and mental health and normal study and lives of minors, but also cause problems for many families and can even lead to minor crimes.

During the prevention and control of the outbreak in 2020, a large number of minors stayed at home, and smartphones, tablets and other electronic devicesproductsIt has become the tool of choice to accompany you in learning and entertainment, and impulsive consumption and incorrect consumption frequently occur during the operation of minors. “11-year-old boy Suqian rewarded anchor, mobile games cost 400,000”, “Mother nurse, frontline, epidemic, 10-year-old son secretly rewarded Douyin 100,000 anchor”, “12-year-old boy He used the parents’ mobile phone to reward the “Yuan” anchor and other reports are frequently seen in the newspapers, sparking widespread concern in all walks of life.

According to statistics, in the first quarter of 2020, the Jiangsu Provincial Consumer Protection Committee systematically accepts minorsOnline gamesThere were 425 complaints, an increase of 460% compared to the same period last year. Among them, the youngest recharge group is 3 years old and the recharge amount is up to 70,000 yuan. Complaints mainly focus on the difficulty of reimbursing the child recharge. Parents cannot recover from high recharge.

(Editor in charge: DF526)