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Microsoft says it is making progress on the problems accumulated by the massive and sustained increase in demand for Teams and other cloud services. According to the company, Covid-19 has taken its cloud services into “unprecedented territory.”
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IT newspaper 04/27/20 13:59:59
In an Azure status update, Microsoft says it is working on a backlog of customers’ cloud capacity requests – also known as quota requests – while addressing issues caused by a massive increase in usage of cloud services during the coronavirus pandemic.
The company said that its cloud services, including Teams, Dynamics 365 and Azure have been “put to the test” with a “formidable” increase in their use, particularly in Asia and Europe in recent weeks.
Microsoft said that in any Azure data center region – of which there are 58 worldwide – its goal is to ensure “near-instantaneous” buffer capacity within data centers, while maintaining a buffer of Additional infrastructure ready to be deployed in regions with high demand.
However, in March, the dizzying use of Teams led Microsoft to “unprecedented territory” where the increase in demand was sustained and increasingly global. Teams, running on Azure, is a Microsoft collaboration and communication platform that combines chat at work, video meetings, file storage, and application integration. The company has recorded a daily record of 2.7 billion minutes in one day.
More information about Microsoft Azure in Diario TI
“Without knowing the true scale of the new demand, we took a cautious approach and set time limits on resources for new Azure subscriptions,” Microsoft said, adding that this allowed them to continue to meet their promised service levels for existing customers, by time supporting the “dramatic shift” toward the widespread use of Teams for work and distance learning.
Microsoft said it has been optimizing and balancing the Team architecture and rolling out tweaks around the world using Azure DevOps, allowing the company to manage the rapid growth of the service without creating capacity issues.
The company said it is also streamlining the additional capacity of its servers in specific regions that faced limitations, but without specifying which regions were affected.
The company says it is working 24 hours a day to process a customer quota request jam, which should be completed “in the coming weeks” in “almost all” regions.
The company said it is now lifting restrictions on new free and charitable accounts used for educational purposes in “various regions,” which it did not specify.
Regarding capacity, Microsoft said it is using its experiences to fine-tune its data science models to better predict future demands, including adding more support to handle future global events that can drive concurrent demand usage across the board. parts of the world.
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