Under the guidelines established by the National Football League, and with the approval of Kansas City Mayor Quinton Lucas, the Director of Health of Kansas City, Dr. Rex Archer, and the City of Kansas City EMS Medical Director Dr. Erica Carney, the Kansas City Chiefs have finalized plans for a reduced capacity of about 22 percent to start the 2020 season. Included in the approved plans are key health and safety protections that the club, in consultation with The University of Kansas Health System, has developed for fans who will attend games at Arrowhead Stadium.
With the reduced game-by-game capacity confirmed, single-game tickets for the club’s first three games will be on sale to Season Ticket Members, starting on Monday 24 August. Season Ticket Ticket Members will have the opportunity to purchase, in order of tenure, through their password-protected ticket account. Season ticket members will be contacted directly via email with additional details. Tickets will be sold in grouped pods of seats, with the option to purchase as many as six seats in the same pod through the online process. Fans will be required to attend with familiar guests sitting in their purchased pod. If tickets remain for sale, the purchase opportunity for Jackson County residents, followed by the public, will be announced at a later date.
As the season progresses, the club will follow the guidance of local officials and public health experts, with the potential that local regulations will allow for different capacity at different points during the season. Future dates and details on purchase will be communicated, confirmed once throughout the season. The club will use the same purchasing process for the remaining games in the hope that all members of the season ticket will have an option to purchase at this time this season. Suite members will be contacted directly in the coming days with details on suite use, capacity and attendance.
Arrowhead Stadium policies and protocols
The club is introducing a number of changes to the fan experience, as the safety of fans, suppliers, staff, players and coaches is the top priority in this unusual NFL season. A full breakdown of policies and protocols for the 2020 season is available at www.chiefs.com/stadium/covid, with many important changes noted below.
- The Kansas City Chiefs and Arrowhead Stadium staff have rolled out improved cleaning and sanitation measures, putting the club on track to achieve accreditation from the Global Biorisk Advisory Council (GBAC).
- This is the only outbreak for prevention, response and repair of facilities for cleaning facilities for facilities.
- This includes cleaning and sanitizing areas with high exposure before, during and after each game with hospital-class disinfectants.
- All staff members entering the building will undergo a health screening, which includes a questionnaire and temperature check.
- All staff members will be trained to wear personal protective equipment (PPE) and to practice good hygiene.
- Guests will see new physical distance measures in place, including in seating areas, in areas where lines tend to form, as well as in areas with high traffic.
- Hand sanitation stations are installed throughout the stadium for fans.
- The stadium will be fully cash to minimize contact between guests and staff during payment transactions.
- Traditional scan and chip options for credit and debit cards will remain in place at all points of sale.
- Tap payment and other mobile wallet payment platforms like Apple Pay, Google Pay and Samsung Pay are also accepted.
- The club has also introduced Chiefs Pay, a payment platform within the Chiefs Mobile app, which will debut this season. More information on Chiefs Pay is available at www.chiefs.com/chiefspay/.
How the Fan experience changes
- Masks will be required at all times for fans attending games at Arrowhead Stadium, unless fans are actively eating or drinking.
- While fans will be asked to bring their own mask to use when entering the complex, the Chiefs will provide a commemorative mask to all fans attending the first three games.
- All bags, including previously approved clear bags, will be banned in the stadium to minimize contact during the security screening process.
- Smoking will not be allowed inside the stadium, including vaping. Spraying of any kind (tobacco, sunflower seeds, etc.) is also prohibited.
- Parking space
- All available parking for 2020 will be public (red) parking.
- Cash will not be accepted at tollgates for parking; all parking must be purchased in advance at www.chiefs.com/stadium/parking/.
- Parking will only be open to ticket holders, and the club reserves the right to confirm that guests have tickets before allowing them in parking lots.
- All guests will be provided with a recommended parking gate based on their location on the ticket to minimize contact with other guests.
- Cars will be parked in all other parking lots to encourage physical distance.
- Tailgating
- Driveways will be allowed in the parking lot, but guests should only use the area with tailgate behind their car to maintain good physical distance between groups. Fans are also encouraged to wear masks in parking lots.
- Guests will only be allowed to hang out with fans who have tickets inside their ticket pod.
- A tailgate-free zone will be provided for fans who prefer this option.
- Entrance, stadium zones and exits
- Arrowhead Stadium will be divided into zones to eliminate cross-over, minimizing the amount of exposure among guests.
- Guests will be required to enter the stadium through a specific gate based on their location.
- More information about zones is available at www.chiefs.com/stadium/parking/zones.
- Fans are encouraged to stay home as:
- They are sick or show symptoms of COVID-19, such as fever or fever, cough, shortness of breath or difficulty breathing, sore throat, congestion, nausea, vomiting, diarrhea, or having a high temperature.
- Be or believe to have been in close contact with anyone who has been confirmed to have tested positive for COVID-19 as showing COVID-like symptoms.
- Fans who are at increased risk due to existing health conditions should exercise extra caution before attending or attending an event at Arrowhead Stadium.
- Wear proper masks as well as other face masks only in parking lots, when entering the stadium, inside the stadium, and exiting the stadium.
- Adhere to all stadium health and safety protocols when you are in the parking lots or at Arrowhead, as those who violate the policy will be subject to discipline as part of the Fan Code of Conduct www.chiefs.com/fancodeofconduct.
Additional details on all new protocol and health and safety protocols and procedures for the 2020 season, including more in-depth information on concessions, retail, parking, tailgating and the stadium zone plan are available at www.chiefs.com/stadium/covid.
