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Washable vacuum cleaner for over BGN 7,000, which can only be purchased on the spot at half price. These promotional offers are offered by a company to the elderly. The signal was sent to bTV.
A week ago Lilyana Gospodinova, 79, from Varshets called on the phone from an unknown number and invited her to a homeware show. You don’t know where they got your phone number from.
Other people from Varshets also come to the promotion, among whom Lilyana was chosen as the winner.
“He tells me, ‘You are the person who is winning, what do you want?’ I shout: “I see that the vacuum cleaner is very good!” For her, shout, we will give you a gift, shout, and a discount, “says Lilyana about the experience during the presentation.
The woman signed a contract for the purchase of a vacuum cleaner with a regular price of 7,500 lev, with a discount of 3,800 lev when buying it on the spot, and with a kitchen appliance worth 2,800 lev as a gift.
However, she does not understand that there is almost eighteen percent interest on the amount of the vacuum cleaner in deferred payment. This is what your family members understand when they read the contract.
“In fact, it turns out that the amount is not what they say it will be. They make her sign a contract that she has not read, quickly, they put her in the car, they leave her with the products here, and she understands that this is not the case” said Mariela, a relative of the victim.
Lilyana reports her omission that she has not read what she signs and has not realized in time that with a pension of just over three hundred leva and a bank loan it will be difficult to pay for expensive gifts for her children.
“You were right… I tell you that I also have a loan, will I be able to earn a living? I can, he yells, and that was my talk with them. They made me sign more, ”said the victim.
After unpacking the merchandise, without having used it, the family’s decision is to return within the usual fourteen days from the conclusion of the transaction. They begin long conversations with the company.
“Repeated calls within three days of our absence, she called and they hung up on her: ‘Someone will contact you, we can’t,'” Mariela said.
The company that sold Lilyana’s products is Velmax Lux with an address in Plovdiv. Its owner is a Polish citizen who does not reside in Bulgaria, but they refer us to the lawyer of the company Atanas Kostadinov.
“Look, what does storage mean? After all, it’s a market. There is something on offer. If they want, the customer buys it, if they want, they don’t buy it. Everyone can decide what they want to buy and what not.” “For us, it doesn’t matter who receives the pension. Once a creditor is approved by the bank, there is no obstacle for us to sign a contract,” Kostadinov said.
The company claims that even now the injured elderly woman can terminate the contract.
“In principle, by law, a resignation to said contract is made by sending a declaration of resignation to said contract. This is written in the law, it is written in the contract itself, which the lady has. It is easier to go to the office of emails and send the denial request. And the matter should be closed. So far we have not received such a denial, “said lawyer Kostadinov.
“The contract says that after seven days he pays a fine, ten percent of the original price, which is seven thousand five hundred,” Marinela said, adding that she did not know the reason for this fine.
“They say that the product has a broken packaging, it is not a broken packaging, it is only open, the box is simply unpacked and closed. Neither the internal things touch, nor move, there is nothing like that. They make you pay this amount via bank transfer and then they send you the vacuum cleaner. Even if you send it earlier, they won’t accept it, and no matter how many times you send it, they won’t accept it back, “Marinela said.
Lilyana’s relatives believe that these expensive products are deliberately offered to older customers.
“She couldn’t understand it, it’s her personal fault. Yes, of course, they know that older people can be easily fooled,” Marinela said.
“This is a classic case! It happens to older people, that’s why we prefer not to have clients as a whole, because later they are very vulnerable and very susceptible to suggestions from their relatives! They go home, kidnap children, grandchildren – How can it be very expensive, do you know how you will pay? “, Replied the lawyer of” Velmax Lux “Atanas Kostadinov.
The company’s products have already been shipped from Varshets to Plovdiv.
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