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SINCE After the great online purchase of Black Friday, the great return of junk shopping began. Less than two weeks after the discounts, signs of delayed shipments and faulty products flood online forums. How to return products if we are not satisfied with the purchase of “Black” Friday – Georgi Georgiev’s answers now in the section “On your side” in NOVA.
After Black Friday, complaints are usually about faulty equipment, clothing, toys, and delayed shipments when ordering online. In some cases, merchants delay the return of money after an unwanted purchase, in others, they even hide, making the return of goods almost impossible. For some consumers, the Friday “black” market is failing. Despite promises of attractive prices, fast delivery and quality products. And after the big buy for them, the big comeback begins. Even before the campaign begins with the sensational discounts announced, the control bodies are already receiving signs of violations.
“This ‘Black’ Friday, most of the signals we received were related to online shopping. The main part is related to the price level, problems with deliveries or defective merchandise after delivery,” explained Ignat Arsenov from the CPC.
Hysteria, traffic jams and chaos on Black Friday
It is the attractive discounts on the Internet on “Black Friday” this year that make Plamen Georgiev buy a new microwave oven. In the first days after receiving the device, a defect appears. Plamen decides to exercise its right to return the merchandise within the legal period of 14 days. But it hits a rock.
“I had contact with the dealer, but he explained that the device was used and my only option was service in this case. He did not give me any other option,” he explained.
Each year, more than 9,000 complaints about defective goods reach the control authorities. Complaints increase during campaigns like Black Friday. But the rules for complaints are different than those for refusing to buy, the Consumer Protection Commission said.
“Defective products do not depend on this 14-day period. Within two years, if a defect occurs, the consumer has the right to complain, but here they first try to repair or replace it and then claim a refund. Our advice to consumers is to carefully check the shipments they receive for external and visible defects, to inspect the products and accept them without comment, only if they have been inspected “, advises Arsenov.
A trader raised prices to reduce them: a fine
“> The merchant raised prices to reduce them – good
Cheap pajamas instead of a designer blouse with an attractive print. Thus ends the “Black” Friday market for Ivelina Pavlova. After the failed purchase, try to contact the merchant.
“I told them that it was not fair, that it is not fair that people lie like that, they blocked me at this time,” he said.
The concealment of the merchant is the most negative scenario when it comes to returning unwanted purchases, the control bodies are categorical. Because then your intervention is the most difficult.
Deliana Valerieva also does not capture what she sees in the photos of the online store. Decide to take advantage of the great discounts and order an original bag. Instead, you get a cheap knockoff, the user claims. The only option for her now is to return the bag.
“In a telephone conversation, I was sure that a messenger would come and return the bag and they would return the money on the card. I was sure that this would happen yesterday, but it did not happen, like today, nobody has called me,” she said.
400 BGN per market on Black Friday
Refund delays are a major issue that consumers report after such campaigns. But here the legal deadlines are specific and any delay is an infringement, the control bodies are categorical.
“A new period of 14 days begins, in which the consumer must return the merchandise and the merchant must return the money. Consumers have the opportunity to return the products, as they are delivered differently, not damaged, damaged, “said Arsenov.
And while for some consumers – the purchases are not what they expect, for others – they do not arrive at all. Alerts of delayed or lost shipments after large purchases also flood online forums. The route of the shipment remains a mystery for a long time, even after speaking with the courier. Therefore, the gift it contains does not arrive in time.
Late deliveries are often due to poor planning on the part of merchants before Black Friday, the industry explains. Even if the delay is more than two weeks, consumers have the right to return products if they are not satisfied with it. what did you recieve. According to the industry, problematic purchases on Black Friday are isolated cases rather than practical. That is why they advise us to seek the help of the e-trader before submitting a complaint to the institutions. In most cases, the problems are resolved accordingly.
In the coming weeks, the Consumer Protection Commission will check all post-purchase alerts during Black Friday online. It will also be seen under a magnifying glass how real the reductions themselves were.
