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There is a lot to do in the run-up to Christmas for Sepp Gröfler and his staff in telephone counseling. They can also be contacted on Christmas Eve in case of crisis or problems.
The telephone ministry in Vorarlberg is very busy at the moment. Due to the crown crisis, volunteer workers have made more phone calls than ever.
Fear that expectations will not be met
Vorarlberg’s pastoral telephone support is available 24 hours a day, including on Christmas Eve. According to Sepp Gröfler, the run-up to Christmas intensified people’s feelings of loneliness. Also, there are always very high expectations for this vacation. This also increases the fear that these expectations will not be met.
Many calls throughout the year
The rush for telephone counseling varies from year to year. There are many problems that continue to bother the team. “Above all, fear, psychological stress and loneliness depress the mood.” This makes it even more important to address issues within the group. Only then are the employees of the telephone counseling prepared again and again for the Vorarlbergs’ concerns.
Sharing fears and worries
If someone has concerns and fears, Gröfler advises above all to share your concerns. “Communicating is the first step to approach a solution,” he explains. Because where the need grows, the help also grows, continues the person in charge of the telephone consultancy. “And if people notice it too, then you get support. There is also a lot of support on the Vorarlberg social network,” explains Gröfler.
Telephone advice in Vorarlberg
People in a personal crisis can find an open ear 24 hours a day at 142. Vorarlberg phone counseling employees who have undergone crisis testing can also be contacted online. All information can be found at www.142online.at.
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