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Therefore, the common goal of Caritas and the city of Vienna is: “As far as possible, no one should have to stand unsupervised in the street. If many Viennese support us, we can achieve this goal. We have to maintain our distance and still be close, and maybe not forget the weakest in society, “Schwertner said for support.
70 volunteers
One of the help that Caritas offers is the cold phone. 70 volunteers work the hotline and take calls. Another 56 volunteers serve as telephone interpreters in 22 languages currently. With the cold phone, people can report when they come across the homeless that they don’t have a warm place to sleep in freezing temperatures. Street work teams give clues to help. But it is also important to know: In medical emergencies, the emergency number (144) must be dialed without exception.
In addition to the emergency rooms, the parish warming rooms also offer people a place to rest, hot drinks and small meals every year. “We want to offer this offer again this year despite and precisely because of the Corona crisis with higher hygiene standards,” Schwertner announced. As things stand today, 27 warm-up rooms will open on December 1.
Statistics from the previous winter season show the high demand for this aid: at that time, the warming rooms counted 14,350 visits in 307 days. After the outbreak of the pandemic, the system was changed and nine corona emergency warming rooms were opened.
Soup buses
Caritas mobile soup buses are also used on a daily basis. Here, officials noted a sharp increase in demand since the outbreak of the pandemic. From January to the end of October this year, 15,543 more soups were served than in the same period of the previous year; In addition to being served on the street, the soups have also been delivered to an emergency shelter for months.
