The past two days have put photographers in a panic over Twitter, Reddit and the Photoshop feedback forums. They downloaded Adobe’s latest update for the Lightroom iOS app, and suddenly their photos and presets were gone. Adobe has confirmed the problem now, and it is also said that the data is gone forever.
“I’ve been talking to customer service for 4 hours over the past 2 days and just a minute ago they told me that the problem has no solution and that these lost photos are not to be found,” complained one Reddit user who says she lost more than two years of photo editing. The complaints were detected by PetaPixel.
“This is literally the worst,” tweeted another customer, who said they lost not only 800 photos, but hundreds of dollars worth of paid presets.
Adobe representative Rikk Flohr apologized and apologized for the snafu in the forum post yesterday. Flohr did not address the extent of the problem, although he explained that the problem only affected assets that were not synchronized with the Lightroom cloud. Per Flohr, the company has released another update “to prevent this issue from affecting additional customers.
However, the photos could not be recovered, according to Flohr. The update does not help anyone who has already been affected.
“We apologize to all customers affected by this issue,” Flohr wrote.
This is not the first time that company errors have caused user photos to be missing: Canon took down its “image.canon” platform earlier this month, after a storage problem resulted in the loss of some photo and video files. It should serve as a reminder to everyone: backup your game.
