More than a hundred guests refused to be isolated at the hotel

158 passengers on flight VJ963 from Seoul (Korea) to Tan Son Nhat at 12:30 on September 30. After completing the immigration formalities, many people do not agree to go to the hotel because they think that the fee of 5 million dong a day is too high, unlike what Vietjet originally announced, it was about 100 dollars.

Some people are upset with live broadcasts on Facebook. The incident lasted for many hours, it was not until the night that the authorities were able to solve it and transfer the passengers to the isolated concentrated area of ​​the Can Gio district.

At the press conference held by the Ho Chi Minh City Information and Communications Department on the afternoon of October 1, Ms. Nguyen Thi Thuy Binh, Deputy Director General of Vietjet Aviation Joint Stock Company, said that the VJ963 it was the first flight of the reopening plan. international routes of the airline. The company has worked with related agencies to ensure that the highest goals are safety and public health.

According to Ms Binh, the city’s Health Department has announced a list of hotels that can be quarantined. So the airline is very clear to customers right at the airport before the plane takes off. All passengers have signed to confirm their compliance with the regulations.

“However, in the deployment process, there was information that caused deception, or perhaps it was due to the expectations of the passengers, causing problems. Therefore, upon reaching Tan Son Nhat, some people did not accept the quarantine. stay at the hotel, “said Ms Binh, saying that Vietjet did not decide on hotel rates, but tried to find the most reasonable price.

Responding to whether or not Vietjet announced to guests about the 1.3 million VND hotel price but returned a higher price, Vietjet leaders said the airline was unable to announce specific hotel prices due to complying with instructions. from the Department. Travel. Therefore, the company only expected to “charge about 100 USD per night”, depending on the service to be prepared by the clients.

Currently out of 158 guests, 43 people agree to isolate the hotel at a room rate of 1.3 million dong per day. The number of non-VND passengers moved to the isolated concentrated area in Can Gio to ensure safety against epidemics.

Talk to VnExpress On the night of January 10, while in the quarantine area at Can Gio, Mr. Nguyen Thanh Nhan (49 years old, from Can Tho) said that the passengers on the flight objected because Vietjet did not announce the quarantine fee. . having trouble going back to Tan Son Nhat.

“When selling tickets, the airline only says that customers can choose to isolate two places. One place has a rate of 120,000 per day, the other is a hotel chosen by customers without saying how much per day,” Nhan said.

Nhan said that when he arrived at the Korean airport in Incheon, the airline staff asked him to sign a letter to “agree to isolate himself at the hotel before boarding the plane.” On paper there were 3 hotels for isolation, but it was not selected but the company staff divided it into zones. According to him, if Vietjet from the beginning specifically announced the hotel’s isolation fee and the guests agreed, there would be no controversy.

A passenger on the same trip said that when the plane landed, the airline staff announced that the isolation fee in the hotel room was VND 1.3 million per day, all passengers agreed. Then they were told that they couldn’t find the hotel at that price so they moved elsewhere for 1.7 million VND, then 5 million VND per day. Many disagreed, demanding to go to the army quarantine rally.

“We were not clearly informed about the price of the quarantine and it was beyond what many people could pay on the flight,” said the passenger.

At a press conference on the afternoon of January 10, the deputy director of the Ho Chi Minh City Department of Tourism, Nguyen Thi Anh Hoa, said that the city currently has 10 hotels as places of isolation for crews, experts and workers. input. toll collection with a total capacity of almost 1,000 rooms. The list of these hotels is publicly available on the website of the Department of Labor – Invalids and Social Affairs.

Hotels can accept 2- to 5-star quality insulators to ensure affordable, mid-range and high-end segments for passengers to choose from. Average rates range from VND 1.2 million to VND 5 million rooms per room, based on service charges. The department proposed 16 additional hotels, with a capacity of more than 1,000 rooms.

“The Department will verify the information that the hotel has higher prices and if there are, it will handle it,” said Ms. Hoa, saying last night that the department had mobilized the hotels to have an isolated reception room for 1, 3 million dong, but some people still disagree.

Dr. Phan Thanh Tam, deputy director of the Center for Disease Control in Ho Chi Minh City, said that except for rescue flights, all people entering Vietnam are eligible for paid isolation.

With this group of visitors, before returning to Vietnam, there must be a specific isolation plan (means of transport, where is the isolation place, where the hotel room has been reserved) to enter. As a general rule, the paid quarantine person should stay in a private room or up to two people per room.

Vietnam reopened its first international route on September 19 with a flight from Noi Bai to Narita, Tokyo after 6 months of layovers due to Covid-19 with more than 100 passengers. The first international commercial flight to Vietnam on September 25 brought more than 300 passengers from Seoul (Korea) to Hanoi.

According to government regulations, as of September 1, people who enter isolation and gather in military establishments must pay VND 80,000 for meals and VND 40,000 for daily living expenses. If the person at the entrance needs isolation in the hotel, resort …, it is on their own; prices are determined by these establishments.

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