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There is a real difference between the photo and the reality, especially in tourist and tourist places. The story just finished by A. (renowned character) in the NB village on the outskirts of Hanoi is a typical case.
Book a 6 million / night room for a weekend vacation, but A. and his group of friends have come across many unsatisfying experiences. The incident after being published on the social network has caused a stir in the online community, many people expressed their frustration at the way the villa and especially the manager.
Here are the experiences of A. and the group they went through, summarized from the article that went viral everywhere.
Advertising of a beautiful balloon house, but when it arrives, it is sprayed, the house has no light, it smells musty
Seeing a villa with a picture of a very beautiful and dreamy balloon house, A. and the group decided to reserve a room for 6 million / night. But even before arriving there were some problems.
“The first thing I don’t feel good about here is that when I arrive there is no sign, the door of the village is like a house and there is no name plate. I just called the manager and received the following sentence:
– There is nothing you cannot see sister, what about your positioning, you live […] I haven’t been back yet.
I was surprised by the way the manager spoke, but I thought he had already arrived so I should stop. So my team found themselves with no one to pick up, even though I had booked earlier and asked for confirmation that morning. Situation not rushed either”.
After that, Group A. still found a villa on its own, but was quite disappointed upon entering the campus: Villa had garbage, it had not been cleaned, the dance house was flat, the pool also had garbage, the hall Living was damp, the bathroom. the birth has a bad smell. When the lights came on, the entire crew knew there was no electricity.
Bubble House on Facebook Ads …
Place two selfies (left) and real life (right) side by side. As you can see from the photo, the bubble house vaporized into wrinkles.
When there was no one to deal with, according to A., the group suffered from the heat for almost 2 hours. Contact the manager, A. received an answer … I don’t know if there is a power outage, and the owner of the villa proposed “If you agree, return the money”.
The group of customers was still waiting to deal with it, and finally the manager showed up and called the generator. But according to A., the manager had a rude attitude when dealing with guest comments.
The manager behaves indecently, threatening to intimidate the guests.
When the tourist reflected because it was too hot, the manager said: “Sister, you’re not sweating because it’s hot, it’s because you’re fat.”
“The whole team was surprised by this guy’s attitude. I already told you, why are you talking to the guest like that? And the answer received is: ‘Here you try to ask everyone if they look at you and me, is it true that you are fat?’
After that he asked me for his identity card, I traveled a lot, there were places where they only took photos and then they returned them to where they were collected, so I asked him if he recorded it or only took photos. But she once said: ‘Sister, if you can work with the police, you can continue to work alone, just take photos for what, and then the police sleep, they wake up and work with the people. ‘.
(…)
My staff said that my boss only asked like that, but he pointed to that child’s face and said ‘Shut up’ (…) That part couldn’t go back. At that time, whether power is lost or not, the village side will also ask the village to recheck that section. Really too surprised.
I decided not to work with the manager and called the owner directly. I don’t know how the owner called the manager, but the manager yelled, THAT’S TODAY FOR THIS WHOLE VILLA.
Then go “.
Selfie villa on the internet.
After that, A.’s group contacted another party at the resort and reserved a room. A. shared, he drove because he saw that the situation was not good, so he stayed and waited for the group in time to take it to another point.
When the story was published on the social network by A., Internet users had many contradictory opinions, many people were dissatisfied. The comments pointed to the indecent and unprofessional handling of the manager. Many people have even entered the 1-star “storm” rate on the villa’s fan page, rated poor quality.
Villa’s response: Stop doing business, request the opportunity to be modified
Based on many reviews, the defiant demeanor and demeanor of the villa manager is frustrating and difficult to accept with the recently terminated guest group in particular and the online community in general. Before the wave of criticism, the NB villa NB fan page published an article of public apology.
The article apologized and asked for the opportunity to modify the NB villa after nearly a day of controversy erupted.
Originally shared by NB villa as follows:
“After the recent bad review with NB Villa, we ask for permission to close the villa as of Tuesday September 15, 2020 and stop all commercial activities.
NB Villa would like to thank and apologize to the clients who still trust our villa and we will transfer the full deposit to the client.
My side is currently very depressed and feels sorry for my lack of customer service experience. This is a great lesson for us too, I just hope you all like it and give us a chance to review and improve.
I sincerely apologize to everyone and especially to person A and his family. “
Apologize and ask for amendments and improvements in the future: this move of the villa has received the approval of the Internet users, but there are still many people who doubt whether it is an “old bottle of new wine”. – After a while will you close the name change and come back? It can be said that this continues to be a lesson for all tourist service companies, as well as a warning for all visitors.
We are currently communicating with the parties and will continue to update the latest information.
Source and photo: NVCC
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