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On December 2, Ms. Kim Phung ordered a 256GB iPhone 12 Pro Max from the Mobile Vietnam store in Ho Chi Minh City on the Boxme e-commerce floor. The total value of the order is 32 million dong, Phung has paid by bank transfer.
On December 3, Best Express staff came to deliver the products, but they did not deliver them directly to Phung, but instead sent them to his store staff. Upon receiving the merchandise, the recipient does not have to sign anything.
Phung said the box when he received it was still rolled up but stained. When he opened it, inside the box was a crumpled receipt, a layer of shockproof plastic. The inner package is a stone, rather than the iPhone 12 Pro Max carrying case.
Ms. Phung took the package to the post office and reported it to the phone store for clarification. “The post office said that upon receipt of the merchandise, there was still tape intact, there was no sign of it being torn. How did the post office deliver the merchandise?”
Mr. Nguyen Ngoc Dat, representative of the Mobile Vietnam system, was quite surprised: “In more than ten years of doing business, delivering goods in the province by many modes of transport, this is the first time I have seen a valuable phone. turned into a rock. “
According to Mr. Dat, the entire process from packaging to delivery is recorded with photos and has the same control from the store staff with the carrier staff. Immediately after receiving Ms. Phung’s response, the store representative contacted the shipping unit and provided evidence for all three parties to deal with.
The representative of the Best Express shipping unit confirmed that he had received the order for the iPhone 12 Pro Max from the Mobile Viet store under the supervision of the seller. The packages are packed and sealed with special tape from the store. “When it reaches the customer’s hand, the order is still taped, it has not been torn or damaged. However, the delivery staff is subjective, not signed with the customer, ”said a Best Express representative.
Video of Best Express delivery staff delivering iPhone 12 Pro Max orders. Video from the camera at Ms. Phung’s store.
According to Nguyen Ngoc Dat, by checking the IMEI number in Apple’s system, the exchanged iPhone was activated two days after Ms Phung received the stone. Since it is a new device, the store cannot remotely intervene to lock the device.
While awaiting the investigation agency’s conclusion, the store sent Phung another 12 Pro Max to use. On the Best Express side, after a week of work with the investigating agency and related parties, although there is no final conclusion, this unit also apologized to Ms Phung and offered to send the corresponding amount. the order is scrambled.
According to lawyer Ha Hai from the Ho Chi Minh City Bar Association, according to Article 441 of the 2015 Civil Code, the seller takes a risk with the property before the property is delivered to the buyer. The buyer assumes the risk with the assets from the moment of receipt. The reception time in this case is calculated according to the receipt signed at the time of delivery. In the event that Ms. Phung has not signed the delivery record, the seller remains responsible for the risk of the order. “The delivery side also has errors. This is an unintentional error due to subjective, it does not allow the receiver to check the merchandise and sign the order when it is delivered,” said lawyer Hai.
The iPhone 12 Pro Max was changed to a crayon box in Ha Tinh. Image: Vietnamese mobile provided.
On the afternoon of December 12, two other Ha Tinh customers also exchanged two iPhone 12 Pro Max for crayons. Both cases were purchased from Mobile Vietnam and delivered by Best Express Company.
“Fortunately, the buyer took the video and verified it in front of the delivery staff. This was taken to the local police to record the record,” said store representative Di Dong Viet. Best Express is also coordinating with the investigating agency to verify the incident.
According to Nguyen Dinh Duy, a longtime businessperson at e-commerce plants, the mixing often happens even when buying from international e-commerce sites like Amazon, eBay, or Alibaba. To limit unfortunate risks, users should carefully check the article, if necessary, record a video to verify and have the testimonial of both the sender and the viewer. In case the order does not meet the requirements, notify both the seller and the carrier for the change. If the goods are of great value, they can go to the authorities to obtain a record that will later be used as evidence.
Khuong nha
