[ad_1]
Image of buyer saying buying iPhone 12 Pro Max 256GB and receiving stone – Photo: DDV
Buy a phone, get a brick
On December 9, Ms. Kim Phung (Cao Lanh, Dong Thap) said that she and you had ordered the iPhone 12 Pro Max 256GB VN / A online on the Mobile Vietnam retail system, 100% prepaid. product value (VND 32 million) and receive goods through an intermediate carrier.
However, upon opening the package, the owner discovered that the inside was not a requested iPhone but … a brick.
“On the afternoon of December 3, the staff at the Best Express post office delivered the phone to the clothing store that we own. The sender (the person making the delivery) did not call ahead, came to the delivery and He left without checking in. Two hours later, we did. I went to the store to open the merchandise and immediately received a piece of foam coated bricks, I couldn’t see the iPhone.
After that, we ran to the post office to clear up the problem and also contacted Mobile Viet to report the situation. So far it has been a full week and everything is very unfavorable for us and the risk of losing the amount of 32 million and not having a phone, “said Kim Phung.
After contacting Mobile Viet, Kim Phung received the complete shipping video, verified with the carrier from this system, so he believes that the problem of goods exchange may have been caused by the carrier. sophisticated execution without affecting the package.
Also according to Ms. Phung, the Best Express carrier’s delivery person did not follow the delivery process, did not call before delivery, did not deliver in person, and did not jointly register to receive …
Exchange with Online youthMr. Nguyen Ngoc Dat, CEO of Viet Mobile, said that as a retailer, Mobile Viet will be responsible for this and will accompany customers to the end.
“Since the incident, we have waited too long for the operator representative and feel great anxiety on the part of the customer. Although it is not our fault, Mobile Viet will be responsible for 100 In this case, by choosing a disreputable operator that creates problems for the customers, Viet Mobile will offset 100% of the amount to the customer, “shared Mr. Dat.
On 12-12, Mr. Dat went on to say that a customer in Ha Tinh asked for 2 iPhone 12 Pro Max on his system, but they gave him … color box. “Fortunately, after warning about the Kim Phung incident earlier, this customer opened the merchandise in front of the delivery person and did not receive the merchandise. The shipping partner continued to be BoxMe and Best ExPress,” he said. Dat said.
The Viet Mobile representative also said that the system had sent a warning message to customers to buy from afar. Customers need to record the opening video, consult with the delivery staff. Viet Mobile System also claims to find a trusted provider: “We don’t want to affect our customers.”
3 sides have not received any errors
Exchange with Online youth On 12-12, the Best Express representative explained that this unit was the shipping partner of Boxme (Shipchung) and came to receive the products in the store according to the shipping request of the Boxme partner.
Specifically, these orders are received at the Mobile Viet warehouse under the supervision of the seller. The package is packed and sealed with specialized glue. This order is then processed and transported by Best Express under the supervision of the camera system.
This confirmed position throughout the transportation process is raw earth, raw materials. When delivered to the customer, the package is in the “original tape condition, with no signs of breakage or damage”.
According to Best Express, this is a confirmation from the recipient and the unit has logged data. However, the carrier admitted the mistake when the delivery staff were too familiar with the customer and the staff at the receiving location, so they did not subjectively ask the customer to sign the iPhone order.
In the immediate future, this person said that the company apologized to the customer and compensated the amount of the product authorized to ship. At the same time, the carrier said it was inviting the police to investigate related processes between parties like its partner Boxme and Mobile Vietnam.
Ms Kieu Anh, manager of Boxme, said that she received information related to 2 shipping orders in which the wrong products were delivered, which affected customers.
Ms. Kieu Anh said she was still going through the entire process, even going back There is a shipping problem with Best Express about shipping orders or not. This person also said that this was not the first time this incident happened.
