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The 2019 annual report of the Department of Competition and Consumer Protection (Ministry of Industry and Commerce) said that in 2019, the Department received and resolved 568 consumer complaints, there are some cases of violations. Vi affects most consumers or shows signs of law violations, such as improper debt collection with threats or harassment. Stakeholders are banks, finance companies, debt collection companies, consumer loan companies, and a large number of consumers.
Consumers complain about not borrowing money, but they are constantly called or texted to harass, threaten, or coerce debt repayment, although consumers have repeatedly reported unrelated payments. business debt.
Some cases and subjects who use images and contact information of consumers and families of consumers to publicly post on social media with distorted and fabricated content to pressure Pay debts to consumers.
Consumers are threatened, psychologically pressured and affect reputation due to harassment and intimidation activities of related companies, and at the same time, it is difficult to apply for related companies. stop improper debt collection.
The Department of Competition and Consumer Protection said it has coordinated and asked related companies to resolve consumer complaints and, at the same time, posted many notes and warnings for consumers on the Department’s website and sends information to the The State Bank’s Bank Supervision and Inspection Agency will summarize and manage it.
In 2019, the Department of Competition and Consumer Protection also carried out 6 inspections and 4 business inspections to comply with consumer protection laws. The Department has sanctioned three companies that have violated laws to protect consumers in the amount of 195 million.
It should be noted that it includes 4 banks and 2 financial companies in the inspection and examination area. Including: Saigon Thuong Tin Commercial Joint Stock Bank (SHB), Standard Charter Bank, HD Saison Finance Limited Company, Orient Commercial Joint Stock Bank (OCB), Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank) and Vietnam Finance Company Toyota Limited.
In 14 industries and business sectors that often have consumer disputes, consumer credit services in the Finance, Insurance and Banking sectors continue to be the fields in which consumers reflect and complain. The radio is the one that most represents 21.8% of the total number of recorded calls and consultations.
