Immediately extinguish ‘sales fraud, fraud delivery’

Photo of buyer saying that he bought iPhone 12 Pro Max 256GB and received the stone – Photo: DDV

This also reduces the liking of people who shop in e-commerce, which has developed very well in Vietnam in recent years.

Since an item is selected for purchase online, it has to go through many stages of receipt and processing by many people, so e-commerce companies must research and develop a process to ensure that the product reaches the right consumer. . as the guest has chosen.

But that’s the case Youth reflected in the gap process. It is true that the four largest e-commerce plants in Vietnam now have to deliver hundreds of thousands of orders every day, although there are only a few “faulty” orders, not much, but consumers spend money. The buyer cannot accept the error.

Therefore, completing the process to ensure the interests of consumers should be a vital requirement for e-commerce exchanges. In that process, the sender, the bridge between the seller and the buyer, is difficult for them to verify. Because they are the ones who receive and deliver the merchandise. Many eCommerce floors don’t allow joint verification for some reason.

But it must also be recognized that there are sellers who intentionally sell fraudulent or fraudulent goods or transport companies have trade-ins. To please customers, there are floors that accept the risk of receiving the merchandise when the buyer checks the merchandise but does not receive it.

The units are also trying to seal the loophole to protect buyers’ interests. Because they understand that if they cannot protect the interests of consumers, they will have been erased and will not have a foothold in the fiercely competitive e-commerce market.

Perhaps, the incidents Youth Reflecting the past tense is not common, as some “worms make pot soup” so it is necessary to have a solution to suffocate it just before it blooms due to “delicious food”. Interested units must define themselves with maximum responsibility, frankly look at the specific case to take them to a destination. The first is to protect the interests of buyers, and then to deter traffickers and scammers.

Carriers must close the gaps in their service delivery process. E-commerce floors control sellers … In particular, regulators and consumer protection associations must also strengthen their roles, not only protecting the interests of consumers but also helping to build a healthy business environment.

In doing so, those individuals and business units that cheat and snatch soon have to leave the market. Not determined, let the “deception, fraudulent trade” enraged, sometimes consumers are afraid to buy products online. That’s a deadly setback!