Tan Son Nhat guests do not agree with the hotel’s isolation fee, what are the authorities saying?



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Tan Son Nhat guests do not agree with the hotel's isolation fee, what are the authorities saying?  - Photo 1.

Summary of the press conference with information on the regulations and quarantine fees for people entering Ho Chi Minh City – Photo: DUYEN PHAN

Afternoon 1-10, representatives of the Department of Health HCMC, Department of Tourism HCMC, Department of Information – Communication HCMC, Vietjet Airlines, Southern Airport Authority, Ho Chi Minh City Police held a press conference to inform about quarantine regulations and fees for people entering Ho Chi Minh City.

158 passengers have been safely isolated

The press conference began with information about Vietjet’s September 30 flight, number VJ963, carrying 158 passengers from Korea to Vietnam, did not agree to the hotel isolation fee, prompting many people to wait. Wait more than 10 hours at Tan Son Nhat airport.

Ms. Nguyen Thi Thuy Binh, Deputy Managing Director of Vietjet Air, said that when the Vietnam – Korea trade route was opened, the airline worked closely with agencies and agencies to implement it. On September 30, 100% of the passengers were transported to the safe isolation area.

According to Ms Binh, during the implementation process, the company sent text messages and emails about the regulations on test papers and information about the regulations of each country for the passengers to understand.

The airline also announced that passengers will be isolated at the hotel they have specified and 100% of passengers will sign the hotel rate information. However, when vUpon arrival at Tan Son Nhat airport, the passengers disagreed with the original pre-flight agreement. But the company has coordinated to get customers to the safe isolation area.

Regarding the isolation fee at the hotel, Vietjet does not decide this price, but will coordinate with the authorities to find the best price for clients.

Tan Son Nhat guests do not agree with the hotel's isolation fee, what are the authorities saying?  - Photo 2.

Ms Nguyen Thi Thuy Binh, Deputy Director General of Vietjet, speaks at the press conference in the afternoon of October 1 – Photo: DUYEN PHAN

More on the previous flight, Mr. Doan Quoc Binh, deputy director of the Southern Airport Authority, said that all passengers on flight VJ963 have signed a 100% fare isolation commitment at the hotel. However, at Tan Son Nhat, only 3 passengers got engaged.

After that, 43 more guests agreed to come to the hotel for 1.3 million VND / person. However, when they got to the hotel, they changed their mind and stayed in a 1.3 million VND / room for 4 people.

The competent force then led this group of visitors to the isolated area of ​​Can Gio. The rest of the passengers at the airport continued to disagree with the price given, some guests broadcast live with false content, with the purpose of returning to the concentrated isolation area. This, according to Mr. Binh, has led to a loss of image of the entire process of the aviation industry trying to resume international commercial flights.

With 158 passengers on flight VJ963, Binh said that all the passengers were isolated and safely sampled for testing.

How many hotels in HCMC charge a quarantine fee?

Regarding the management of the hotel as a medical isolation point for a fee, Ms. Nguyen Thi Anh Hoa, deputy director of the Ho Chi Minh City Department of Tourism, said that currently the city has two hotels that are used for isolation of the crew. The 8 hotels are used as quarantine for the entrants for an additional fee of 940 rooms. So far, there have been around 700 hotel rooms welcoming guests and the remaining 240 rooms have not been used.

Regarding the price of isolated hotel rooms, according to Ms. Hoa, these hotels are mainly in the middle and high segment corresponding to 2-5 stars, with an average price of 1.25-5 million VND / room . / night not included with other costs such as transportation service, laundry …

More about the solution to find the quarantine for 158 guests on flight VJ963, Ms. Hoa said that on the night of September 30, the units involved had mobilized 4 hotels with the capacity to receive isolated rooms. with more preferential prices.

The average price of the hotels listed in IBIS Hong Ha is 1.7 million VND / room, First Hotel 1.8 million VND / room … These hotels have agreed to reduce the price for guests to 1.3 million VND. / room and ready to support free shuttle from airport to hotel for guests, but still disagree.

Regarding whether the price of isolated hotel rooms increased during the peak or not, Ms. Anh Hoa said that she would find out about this situation again.

Mr. Phan Thanh Tam, deputy director of the CDC City Center, said that currently only visitors entering rescue flights are isolated in military barracks. All remaining incoming guests are required to have a full quarantine plan, transportation, and reservation procedures prior to boarding the aircraft in order to enter.

For paid isolation, a maximum of two people per room is recommended.

To prepare for the upcoming commercial flights to Vietnam, departments and agencies have proposed to add 16 hotels with 1,025 rooms, these rooms have been surveyed and evaluated on facilities that comply with regulations. quarantine, as well as training for staff.

To avoid the situation of returning to Vietnam, clients do not agree with the hotel’s isolation fees, Mr. Doan Quoc Binh suggested that a stricter process is needed.

Consequently, there is a need to study and enact regulations on the collection of hotel isolation fees, testing, and passenger transport back to Vietnam on pre-commercial flights before boarding.

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