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Many MobiFone mobile subscribers in many locations cannot make calls, connect to 3G or 4G tonight (September 29).
Some clients this afternoon reflect that the MobiFone network has started to work around 17:30. At 6:00 p.m. M., Many people are unable to use services like calling, texting, or the Internet.
Meanwhile, users in many districts of Ho Chi Minh City said they can still use the normal network. However, some users from District 2, District 12 … at 19:00 cannot access the network through the MobiFone connection.
At 20:30, some subscribers in Hanoi said that after restarting the phone, there were voice calls, but 3G, 4G still lost connection.
The MobiFone subscriber’s phone screen announces that the mobile network is unavailable at 6:00 PM on September 29. Photo: Anh Binh.
MobiFone also confirmed that the issue due to a transmission error occurred around 4:30 pm, causing some subscribers to experience voice and data flickering when using the service in some areas. The operator said it is actively responding to information, calibrating traffic to fix problems, ensure smooth communication and services in the affected area, and “will remedy this situation as soon as possible.”
Minh Tuan, a Cau Giay customer, said he couldn’t call both 9090 and 19001080 from MobiFone to find out why.
When sending a text message through the fan page of this network operator, the user receives an automatic response saying that all support staff are busy with an apology if the customer runs into problems and promises to “handle it soon “. Best”.
Many other subscriber owners are very angry when the network operator reports the problem after 2 hours, affecting tonight’s work. Mr. Ngoc Son, Hanoi, thought the phone did not accept the SIM or the phone was broken, so he rebooted the phone, removed the SIM, and reinserted it more than a dozen times.
“I don’t understand why the network operator does not send SMS messages due to transmission errors so that users can take the initiative in their work. Meanwhile, at 19h14, Mobifone still sends text messages automatically discounting money, renewed the 3G package per day. I can’t use it, “Son said.
Ms. Thanh Thu added that the couple still don’t dare to leave the house because they fear losing contact and cannot handle other matters. Currently, Ms Thu really wants to know the exact time the operator can fix this bug, but the notification channels on the MobiFone website and fan page only promise to fix it in the shortest time possible.
Many customers believe that MobiFone needs to provide a specific schedule to fix the issue and should have a satisfactory resolution with affected customers today.
“MobiFone needs to compensate for the damage to the customer when communication is interrupted at the end of the range, I need to contact a lot of important jobs. I can’t wait, I just have to buy a SIM card priced at 100,000 VND from another network operator. Temporary use” said Minh Toan, a Hai Phong customer.
This is not the first time that the MobiFone network has had problems. In 2005, 2010, 2011, 2016, many subscribers of the network operator encountered technical errors that resulted in the inability to send text messages or make phone calls. At the end of 2018, a number of MobiFone subscribers in Hanoi and Ho Chi Minh City were unable to connect to the internet.
Anh You
