The network operator shook hands “garbage”
Mr. Sang (house in District 7, Ho Chi Minh City) said that every day he receives dozens of messages, calls to buy real estate, insurance, banks … from flats, brokers (sale). .. Service messages appear all day, even at night, while you sleep. To block spam messages and spam calls, Mr. Sang initially manually installed it on his phone to block those numbers, but he lost no money. After that, you followed the instructions of the network operator, but the situation did not improve, because each phone number was used only for sending text messages once and then deleted. “Although the state has a policy to limit spam messages and spam calls, but it is not seeing a reduction, but more and more,” said Sang.
Decree 91 in 2020 establishes the following:
– Advertisers can only send advertising text messages or make advertising phone calls to users with the prior consent of the user to receive the advertisement;
– Advertisers are responsible and take steps to verify the user’s explicit prior consent when sending text messages or calling advertisements.
|
Currently, just enter the information to buy the serial messaging software, there will be thousands of results on the Internet. Many mass messaging softwares advertise quite professionally, such as: automatically replace the country code +84 with 0 when entered, if the phone number does not have a 0, it will be added automatically; Delivery timer, speed time, number of messages sent; automatically send at set random intervals; filter the list of phone numbers by operator to send on the network; You can add customer names and other information to the content of your marketing messages. send tens of thousands of SMS each time …
According to Mr. Khoa, a real estate agent for a large real estate corporation in Ho Chi Minh City, now sales often team up and then pay a premium to hire an agent, an advertising company in the media. using the software to send bulk messages. Sale only needs to give a list of customers, phone numbers and message content, then put the SIM in the computer in the software connected to the SIM, once it sends tens of thousands of messages with the same content to customers. Sales people can even purchase this software to send messages to their customers. “You can even sign contracts directly with the network operator, for around 600 VND / SMS. The message does not show the number, but only the company name (DN) and the content ready to send. However, at present this form is also limited because it is ineffective. Instead, the operator has the service of renting 1800 or 1900 numbers or through the operator’s own agent. Then the user will give the list of phone numbers and play the recording of product descriptions available to the operator. The operator’s network will automatically dial the number and greet the correct name of the owner of the phone number, ”Khoa said.
The ban is necessary
Mr. Tran Hieu, Deputy Managing Director of DKRA Vietnam Company, admitted that the direct sales call channel is very large, proactive for business and effective immediately, so almost 100% of sales are made in the countryside. Not only the real estate sector uses this channel to sell. “Sometimes when I hear advertising on the phone, I also get angry because I’m in a meeting, busy. If I see a strange number that I cannot hear or when I hear the wrong number, I can turn it off. In order not to disturb customers, companies should train sales on how to call, how to sell a phone to sell, how when customers hear that they can be accepted because it is also an investment opportunity, the opportunity to buy products. good products, “said Mr. Hieu.
The leader of a large real estate corporation in Ho Chi Minh City said: “Scary” by text message, spam is not the way to do it, investor policy, but sales people do it themselves because At low cost, no matter how. Doing this may not reach the right audience, it can be ineffective and frustrating for the customer. “Sales people often sell products and access customers through many channels, including text messages and the direct phone. However, it is difficult to do it on your own, but usually through the network operator’s support agent, because if the sale itself sends the message or the phone, every day it can only make a few dozen customers; While connecting with the network operator, each day a sale can send text messages and phone calls to tens of thousands of people. Company policy is not, but in terms of sales business, there will be different ways to actively search for customers through many channels. Now prohibited, businesses and the sale itself will adapt and find other solutions such as advertising, publications on social networks, newspapers … “, said the person.
In fact, real estate, insurance and education companies are now calling to buy securities, open accounts … “terrorize” customers with text messages, spam calls, which cause many problems, there are even cases that cause serious consequences for customers. Therefore, everyone agreed and responded to the increased fine level to block spam calls and texts.
