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British messenger Yodel is trending on Twitter tonight, after GAME informed customers just 24 hours before the PlayStation 5 launch that their console may not arrive on time. The specialty retailer explained that “due to the volume of PS5 in the UK market and the size of the product, the launch has caused delivery challenges across the UK for all retailers and couriers.” He added that, to ensure that the largest number of orders arrive on time, he has had to secure “multiple couriers to achieve it.”
Then comes the bad news: “For reasons beyond GAME’s control, Yodel informed us today (November 18) that not all orders that need to be delivered will arrive on launch day. This is due to capacity issues on their delivery network and may mean their tracking information is not fully up to date until Friday. “GAME completely throws Yodel to the wolves here, but many are upset that they paid more for priority delivery. .
This is obviously a challenging period for everyone, and that includes messengers. However, this scenario sounds complicated. Those who paid more for delivery with Royal Mail or DPD are right to be puzzled that they have only been informed that their package is with Yodel, and we can’t help but feel that GAME should have communicated all of this information sooner, especially as it seems I planned to download a series of orders to Yodel all the time. Hopefully everyone has their console safe before the weekend.
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