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The images show customers in Hull adhering to the new B&Q rules to shop at their stores during the coronavirus blockade.
Last week, the company announced that it would reopen the selected sites, but since then B&Q has made the decision to open all its stores in the United Kingdom so that customers can obtain the essential items necessary for the maintenance of their homes.
But as the company reopens its doors, it has some strict rules that customers must follow.
The retailer is asking buyers to leave the house for children under 16 and limit their shopping group to just two people.
Images of the queues at the Stoneferry Road store reopened by Hull on Saturday morning show shoppers adhering to the new rules.
Additionally, B&Q has asked shoppers to only go to stores for essential travel and to comply with the government’s social distancing guidelines to stay two meters away.
To help, B&Q has put these answers together for your most frequently asked questions, so shoppers can be fully prepared before heading to stores.
Which B&Q stores are open and what are their opening hours?
All B&Q stores are now open with the exception of stores in ROI and Guernsey.
All stores are open from 8 a.m. at 5 p.m. from Monday to Saturday.
Opening hours on Sundays vary, but will be on the store locator page of the website.
Will B & Q’s return policy be extended?
B&Q says, “We don’t want you to worry about items to be returned, so even though our stores have been closed, we extend our return policy. You can now return the items to your local store as usual once you have Returned -opened, as long as you comply with all other terms of our return policy, including proof of purchase requirements.More than half of our stores are already open and we are planning to open the remaining stores in early May.
“We are unable to offer refunds or exchanges for items that have been cut to size, custom made, or mixed with your individual requirements. Products that may deteriorate or expire quickly, including perishable products such as plants or grass, will not be exchanged or will refund unless defective or incorrectly delivered. “
What security measures exist in your open stores?
The chain said, “We are reopening our stores to help you repair and maintain your homes and gardens while you are at home. It is important that you can shop safely, so we have been busy making sure we have strict social distancing measures in place to keep you and our colleagues safe.
“This includes sanitizing stations to ensure carts are ready, secure queues 2 meters away before entering the store, 2 meter navigation markers on the floor to guide you through the store, Perspex screens in our boxes and contactless payments only.
“Unfortunately, our appointments to cut wood, mix paint, and design are temporarily unavailable.
“We are asking buyers to limit their purchasing group to no more than two people and not to bring children under the age of 16 shopping.”
“Colleagues are available to remind everyone to stay safe and follow these guidelines.
“Whether you shop in-store or online, we urge you to follow the government’s social distancing guidelines and to responsibly buy only what is necessary.”
What products can be bought?
The statement read: “In our reopened stores, you can purchase a wide range of items that are available at the store for day-to-day wear. Currently, services such as kitchen and bathroom design, Valspar paint mix, wood cutting, and key cut Are not avaliables.
“For stores that are temporarily closed, you can order at diy.com for a limited range of Click + Collect items and contactless home delivery.
“Whether you shop in-store or online, we urge you to follow the government’s social distancing guidelines and to responsibly buy only what is necessary.”
Can I order what I usually buy from B&Q?
“We are interested in ensuring that we strike the right balance in the products offered to keep clients and colleagues safe while meeting clients’ needs to maintain their homes and gardens, as well as their well-being, during this time of self-isolation and estrangement. social, “said the network.
“In our reopened stores we are selling only items that customers can buy and take from stores in the day. Currently, services such as kitchen and bathroom design, Valspar paint mix, wood cutting and key cutting Are not avaliables.
“Online, we are offering a narrow range that has been edited to meet most home improvement needs while offering the best possible shopping experience in times of extremely high demand.
“Sorry if an item is temporarily unavailable for current ordering.”
Are your garden centers open and what can I buy?
B&Q said: “The essential retailer designation allows us to offer our full range, and our garden centers have reopened as part of our store reopening program.
“Our reopened stores offer a variety of plants, compost, tools, pots, and other gardening needs.
“Whether you shop in-store or online, we urge you to follow the government’s social distancing guidelines and to responsibly buy only what is necessary.”
Can Click + Collect orders be made?
B&Q said, “Yes, Click + Collect is available on diy.com for a limited range of products. Our goal is for this to be a next day service, however this may take several days for orders to be ready, and may be temporarily unavailable during busy hours.
“Your items will be available for pickup at the store, as usual. The pickup point for reopened stores is located at the store’s Click + Collect counter, and for stores that remain closed, at the store’s pickup point. parking lot.
“We will contact you when your order is ready for pickup. Do not travel to the store until we have confirmed that your order is ready. Once you receive the notification, come to the store as soon as possible.
“Collections can be made from 8 am to 5 pm from Monday to Saturday. Regular business hours apply on Sunday. Items will be held for no more than two days. If you do not pick up your order, it will be canceled and we will process a refund, It may take up to 14 days for it to appear on your statement.
How long will it take for my order to be ready?
The chain said it may take a few days to process orders and receive confirmation emails.
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It said, “Remember, only travel to the store once you have been informed that your order is ready for pickup. Once you receive a pickup notice, come to the store as soon as possible.
“Collections can be made from 8 am to 5 pm Monday through Saturday. Regular business hours apply on Sunday. Items will be held for no more than 2 days. If you do not pick up your order, it will be canceled and we will process a refund, It may take up to 14 days for it to appear on your statement.
“If you have not received an order confirmation within 48 hours, go to the ‘contact us’ page and complete the online form. Please note that it may take a few days to send you a billing notice.”
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