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DIY retailer B&Q reopened all of its stores this week, including its Gloucestershire locations.
And now the company has announced new rules on who can shop at its stores according to the Manchester Evening News.
B&Q has asked all buyers to limit their group to no more than two people and it is not allowed to include children under the age of 16.
Those who plan to go to the DIY store should also follow the government-established social distancing guidelines and should only take essential trips.
The retailer is one of many in the county that are reopening, and B&Q has put together a list of answers to some of its most frequently asked questions to help shoppers planning to go to one of the stores.
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Which B&Q stores are open and what are the opening hours?
The DIY retailer has opened all of its stores except ROI and Guernsey, and all are open from 8 a.m. at 5 p.m. from Monday to Saturday.
Opening hours on Sundays vary from store to store, so it is best to visit the store locator for details of your local store.
Will B & Q’s return policy be extended?
B&Q has extended its return policy so that buyers do not have to worry about returning items, but now that stores have reopened as long as they comply with all other terms of our return policy, including requirements Proof of purchase, you can take the items back to the store as usual.
The retailer cannot offer refunds or exchanges for items that have been cut to size, custom made or mixed, or products that may deteriorate or expire quickly, including perishable products such as plants or grass, will not be exchanged or refunded unless are defective or incorrectly delivered.
What security measures exist in open stores?
The retailer has implemented “ strict on-site social distancing measures, ” including disinfection stations to ensure carts are ready, secure queues two meters away from the store, as well as two ‘navigation markers on the floor ‘and perspex screens in the boxes.
Stores also only accept contactless payments and wood cutting, paint mixing, and design appointments are temporarily unavailable.
Buyers are asked to limit their group to no more than two and not bring children under the age of 16.
What products can I buy and why can’t I order what I usually buy from B&Q?
Reopened stores offer a wide range of items that you can wear during the day. However, services such as kitchen and bathroom design, paint mixing, wood cutting, etc. Are not avaliables.
Online, they offer a narrow range that has been edited to meet most home improvement needs while providing the best possible shopping experience during times of high demand.
The retailer apologizes if an item is temporarily unavailable for you to order currently.
Are garden centers open and what can I buy?
The store offers its full range and the garden centers have reopened as part of the store’s reopening program.
Reopened stores offer a variety of plants, compost, tools, pots, and other gardening needs.
Can I place an order for Click + Collect and hHow long will it take for my order to be ready?
Click + Collect is available on diy.com for a limited range of products. The goal is for this to be a next-day service, however this may take several days for orders to be ready, and may not be temporarily available at peak times.
Items will be available for in-store pickup as usual, and the pickup point for stores that reopen is at the store’s Click + Collect counter, and for stores that remain closed, at the point from the parking lot.
You will be contacted when your order is ready for pickup and you can only travel to the store when you have received confirmation that your order is ready. Once you receive this confirmation, you should go to the store as soon as possible.
Collections can be made from 8 a.m. at 5 p.m. from Monday to Saturday. Regular business hours apply on Sundays and items will be kept for no more than two days.
If you are unable to pick up your order, it will be canceled and a refund will be processed; This may take up to 14 days to appear on your statement.
If you have not received any order confirmation within 48 hours, please use the contact page and fill out the online form. Please note that it may take a few days to receive a billing notice.
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